We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited. We use the latest technology to count and ...
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Description:
Plan, manage and deliver medium to large projects
- Initiate projects by compiling a project charter and register and obtaining approval from the project sponsor and delivery lead
- Plan and deliver the committed portfolio of projects in accordance with scope, time and costing and in line with corporate governance and SBV project Management Methodology.
- Conduct project change control for any changes that will influence project scope, time, cost and quality in accordance with the approved change control process.
- Identify potential risks to the project and conduct risk mitigation. Addressing any impediments that may slow down project progress and escalate where required
- Refer to the procurement strategy, contracting strategy to determine the procurement of long lead items and include procurement deliverables into the project schedule. This includes, RFI, RFP and delivery times
- Determine, draw up and document a resource plan that must be on and off boarded from the project. Address roles and responsibilities on the project as well as general management of the resources
- Monitor and maintain the financial performance of projects by tracking costs against the budget and escalating financial anomalies
- Close out projects once deliverables have been completed and obtain sign off from project stakeholders, including administrative and financial requirements from a close-out perspective.
Improve administration efficiencies and provide administrative support for the delivery of projects
- Create, implement and manage administrative tools such as dashboards and project libraries to maintain accurate and timeous project documentation practices
- Conducting administrative duties such as facilitating project meetings, processing invoices and reporting on project progress
- Conduct administrative close out to verify that all required documentation is stored for accurate record keeping
- Improve administration efficiencies by reviewing practices and making suggestions for improvement in line with best practice
Establish and maintain collaborative partnerships with internal and external stakeholders
- Accountable for stakeholder management through effective project governance
- Collaborate with Change Management throughout project lifecycles to facilitate various business changes and incorporate change management deliverables into the project schedule
- Manage the integration and collaboration of different stakeholders on projects by designing the communication matrix whereby agreements are made on the frequency and methods of project team communication
- Lead project progress as well as steering committee meetings to track project progress and provide any escalations as per the principles stipulated by the project needs
- Actively communicate and provide feedback to stakeholders on project progress
Provide guidance to direct and indirect reports on deliverables and project governance
- Provide guidance to direct and indirect reports to maintain that project deliverables are aligned to the strategy
- Provide guidance to project teams on governance relating to the 6 project constraints (Scope, time, cost, quality, risks, resources)
- Provide performance updates to the Delivery Lead as and when required
People Management
- Creates a conducive environment which translates into productivity and high morale within SBV
- Inspire one’s team to deliver on key performance areas
- Adhere to legislative requirements and Group policies and procedures
- Leading the focus on talent to instil value creation for high value contributors
- Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business and new initiatives with the relevant documentation /approvals
- Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
Drive the organisation culture within one’s portfolio
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
- Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure continuity to operations
- Manage the integration of business units for seamless end to end solutions for customers
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s
Requirements
Minimum Work and Experience Requirements
- 5 years managing the delivery and execution of medium to large initiatives
- Experience working in the Banking/Financial sectors advantageous
Minimum Education Requirements
- Relevant 3 year Degree/Diploma
- Relevant Project Management Certification advantageous
- CAPM Prince 2 or equivalent Certification advantageous
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Description:
Develop and maintain internal administrative and support systems in respect of daily workflow.
- Schedule and coordinate meetings, as required
- Compose and produce visual aids for use in presentations
- Develop, implement and maintain a record/filing system
- Channel all incoming correspondence and requests for authorisation in order to secure smooth running of the Office and timeous response CIT Product Specialist
- Take minutes during meetings, consolidate and distribute feedback to all relevant parties. Keep record of minutes and follow-up on action plans
- Maintain and update a leave planner for the department to maintain compliance to the leave regulations pertaining to statutory leave.
- Prepare, compile and distribute the necessary information for meetings
- Maintain and regularly update contact details of external customers, management and stakeholder information
- Manage registers and follow up on outcome
- Assist in planning for upcoming projects and administer progress such as peak season
- Provide an administrative service in line with company policies and procedures
- Maintain a filing system by keeping accurate and readily available records in line with SOPs and legislative requirements
Consolidate and capture expenses and invoices.
Administer transactions on Fraxion:
- Load Purchase Orders and invoices for payment for the department
- Generate Purchase Orders for the department
- Create work authorization and receipts
- Follow correct processes & procedures in terms of Fraxion
- Load settlement requests on Fraxion for payments
- Follow up with Finance department on payment of invoices
- Capture data, as required
- Coordinate, capture and file reimbursement all expenses for the Managers and self for Governance purposes on monthly basis (cell phone claims, travel claims, business card invoices and expense reports)
Arrange and coordinate meetings and travel
- Arrange and coordinate travel arrangements with travel desk for the Logistics team and relevant parties
- Travel with the team, when needed, to assist with staff engagements, record keeping and governance
- Arrange and coordinate roadshows and route planning by liaising with Centre Managers and Regional teams to achieve a successful roadshow
- Coordinate flight plan and travel arrangements for project roll outs on behalf of the Logistics team
Consolidate MIS
- Gather and consolidate information from Centres daily and submit to relevant stakeholders
- Compile, consolidate and report on the Losses Forum meeting
- Consolidate and submit monthly SLA stats for the banks to assist the Logistics team in monthly reviews
- Compile confidential letters, presentations and spreadsheets to assist the Logistics team in preparation for meetings
- Prepare reports and disseminate information, as required.
Requirements
- 1 year business administrative experience dealing with the compilation and creation of management reports.
Minimum requirements: Education
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Description
Generating and providing System Codes and Exercising Remote access control
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior tissuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
- Escalate any faults with the alarms and provide a status report tthe applicable party
Administer and Maintain the Relevant Database and Registers On Security Systems
- Record all transgressions and faults, update and maintain records and generate the required reports
- Maintain and update all necessary registers (i.e OB)
Build and Maintain Internal and External stakeholder relationships
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately tthe relevant party
- Assist with incoming queries from stakeholders
- Escalate all identified transgressions at centres tthe Supervisor
- Continuously liaise with centres regarding access control and alarm events
Applicable for Operators Sitting in the RMC
- Control and link the relevant permissions tthe ATM Custodian Profiles on the system
- Verify that allocated vehicles are visible and tracking on the monitoring system
- Monitor and track that SBV Fleet is following the planned route, and adhering tscheduled service points and times on the system and report any non-responsive fleet tthe centre
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
- Communicate with Senior Management in the event of an emergency
- Gather Early Warning Intelligence (EWI) and the reporting thereof tSupervisors for escalation
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
- Send an updated report tthe Device Administrator informing them of the new sites loaded
- Managing overall risk profiles for each run from start tend and apply mitigation/disruptive strategy
- Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation trisk factors / threats towards SBV
Applicable for Operators Sitting in the COR
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need tbe replaced
- Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events tdetermine trends, record in Occurrence Book (OB) and communicate trends tthe Shift Supervisor
Requirements
Internal
- 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10,
OR
- 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
- Previous Call Centre experience and or experience within client services (Advantageous)
External
- 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous)
- Minimum Requirements: Education
Internal:
- Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience
External
Method of Application
Use the link(s) below to apply on company website.
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