Delivery Manager - Houghton at SBV Services (Pty) Ltd.

Description:

Plan, manage and deliver medium to large projects

• Initiate projects by compiling a project charter and register and obtaining approval from the project sponsor and delivery lead
• Plan and deliver the committed portfolio of projects in accordance with scope, time and costing and in line with corporate governance and SBV project Management Methodology.  
• Conduct project change control for any changes that will influence project scope, time, cost and quality in accordance with the approved change control process.  
• Identify potential risks to the project and conduct risk mitigation. Addressing any impediments that may slow down project progress and escalate where required
• Refer to the procurement strategy, contracting strategy to determine the procurement of long lead items and include procurement deliverables into the project schedule. This includes, RFI, RFP and delivery times
• Determine, draw up and document a resource plan that must be on and off boarded from the project. Address roles and responsibilities on the project as well as general management of the resources
• Monitor and maintain the financial performance of projects by tracking costs against the budget and escalating financial anomalies 
• Close out projects once deliverables have been completed and obtain sign off from project stakeholders, including administrative and financial requirements from a close-out perspective.

Improve administration efficiencies and provide administrative support for the delivery of projects

• Create, implement and manage administrative tools such as dashboards and project libraries to maintain accurate and timeous project documentation practices
• Conducting administrative duties such as facilitating project meetings, processing invoices and reporting on project progress
• Conduct administrative close out to verify that all required documentation is stored for accurate record keeping
• Improve administration efficiencies by reviewing practices and making suggestions for improvement in line with best practice

Establish and maintain collaborative partnerships with internal and external stakeholders

• Accountable for stakeholder management through effective project governance
• Collaborate with Change Management throughout project lifecycles to facilitate various business changes and incorporate change management deliverables into the project schedule
• Manage the integration and collaboration of different stakeholders on projects by designing the communication matrix whereby agreements are made on the frequency and methods of project team communication
• Lead project progress as well as steering committee meetings to track project progress and provide any escalations as per the principles stipulated by the project needs  
• Actively communicate and provide feedback to stakeholders on project progress

Provide guidance to direct and indirect reports on deliverables and project governance

• Provide guidance to direct and indirect reports to maintain that project deliverables are aligned to the strategy
• Provide guidance to project teams on governance relating to the 6 project constraints (Scope, time, cost, quality, risks, resources)
• Provide performance updates to the Delivery Lead as and when required

People Management

• Creates a conducive environment which translates into productivity and high morale within SBV 
• Inspire one’s team to deliver on key performance areas  
• Adhere to legislative requirements and Group policies and procedures  
• Leading the focus on talent to instil value creation for high value contributors 
• Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business and new initiatives with the relevant documentation /approvals 
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV 

Drive the organisation culture within one’s portfolio

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure continuity to operations
• Manage the integration of business units for seamless end to end solutions for customers
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s

Requirements

Minimum Work and Experience Requirements 

• 5 years managing the delivery and execution of medium to large initiatives
• Experience working in the Banking/Financial sectors advantageous 

Minimum Education Requirements

• Relevant 3 year Degree/Diploma
• Relevant Project Management Certification advantageous
• CAPM Prince 2 or equivalent Certification advantageous