Current Vacancies at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a FOOD AND BEVERAGE MANAGER. Do you think you have what it takes to be our newest Purple Star?

The Food and Beverage Manager will take accountability for, manage and report on the F&B branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies. Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 – 2 Years experience within the Food and Beverage industry
• Valid Drivers license

 A Bonus To Have:

• Food and Beverage qualification

What You’ll Do For The Brand:

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
• Ensure internal F&B processes are followed.
• Ensure the GAAP system is up and running at all times.
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
• Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
• F&B branch cost and budget management to ensure maximum profitability. Financial management of F&B targets for the branch, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back-office stock.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for Scullery at Phoenix Branch in Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer service and compliance.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Scullery or housekeeping experience.

What You’ll Do For The Branch:

• Responsible for maintaining cleanliness and orderliness in the kitchen.
• Responsible for placing clean dishes, utensils, or cooking equipment in storage.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly.
• Wipe worktables, walls, refrigerators, and meat blocks defrost freezers and clean cold.
• Responsible for sweeping and scrubbing.
• Ensure garbage cans are cleaned with water.
• Responsible for segregating and removal of trash and garbage to be placed in designated.

What You’ll Bring To The Team:

• Excellent customer service skills.
• Good communication and interpersonal skills.
• Must have a strong sense of accountability.
• Demonstrates a high level of integrity, trustworthiness and reliability.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 3x Sales Agents (Field). Do you think you have what it takes to be our newest Purple Stars?

This position is responsible for assisting clients with any account and betting queries. Responsible for reaching daily and monthly mobile sales targets and targets related to the increase in mobile customer base, providing frontline assistance to key account holders. reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career

A Bonus to have:

• 6 Months to 1-year sales experience.

What You’ll do for the Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

What You’ll Bring to The Team

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Food & Beverage Team Leader at our Phoenix Branch in Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for supporting food and beverage management and team. This include health and safety management, facility, kitchen and stock management. Adhere to departmental and company policies, procedures and reporting. Ensure food and beverage attracks, retains and provide best dining experience.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months experience within food and beverage industry.

A Bonus To Have:

• Food and beverage experience.
• 1-2 Years leadership experience.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.

What You’ll Do For The Branch:

• Ensure internal Food and Beverage processes are followed.
• Ensuring that the Food and Beverage Department is adequately staffed for the shift.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Storeman to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensure order numbers for any department purchase are requested daily.
• Esnure time management system is updated per team member daily.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior customer service and customer experience.
• Ensuring timeous submission of daily, weekly, monthly Food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of waitrons/bartenders.
• Working closely with Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains customers.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.

go to method of application »

Job Summary 

The successful candidate will be responsible for overseeing the entire printing process, ensuring that each project meets the established standards of quality, budget, and timeline by coordinating with clients, designers, and the production team. The ideal candidate will be responsible for ensuring that all elements of a project align perfectly with the client’s vision and expectations. Their expertise in print technologies and processes, along with strong project management skills will allow for the efficient and effective production of printed materials, making them an integral part of the team in environments where printed media is produced.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum 3 years of experience in a design-related position.

A Bonus To Have:

• Completed or studying towards a related Diploma or Degree.

What You’ll Do For The Brand:

• Oversee the entire print production process, from initial design and prepress stages to printing, finishing, and delivery, ensuring projects are completed on time and within budget.
• Advise the design and marketing team on the best substrates and printing methods for each print project.
• Coordinate with clients to understand their printing needs, provide quotes, and ensure the final product meets their specifications and quality standards.
• Manage and schedule the workflow of print jobs to optimize production efficiency and meet tight deadlines.
• Select and maintain relationships with vendors and suppliers for printing materials, equipment, and services, negotiating contracts to secure the best prices and quality.
• Implement and oversee quality control measures throughout the printing process to minimize errors and waste.
• Develop and manage the print production budget, monitoring expenses and implementing cost-saving measures without compromising quality.
• Research and implement new printing technologies, materials, and processes to improve efficiency, reduce costs, and offer innovative solutions to clients.
• Visit sites to inspect/obtain accurate dimensions for projects and supply these details to the relevant stakeholders.

What You’ll Bring To The Team:

• Ability to take accountability and entail great problem-solving skills.
• Portray strong attention to detail, whilst maintaining efficiency.
• Excellent communication and interpersonal skills.
• Must have a strong sense of customer focus.
• Impressive planning, organizational and time management skills.

go to method of application »

Job Summary 

We have an amazing opportunity for a Bartender in our Phoenix Branch in Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for preparing drinks, snacks or food for Punters/Customers. It is imperative that exceptional customer service and clean service areas are always maintained.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in food and beverage
• Experience with the O.S system
• Experience with stock management
• Experience with the GAAP System

What you’ll Do For The Branch:

• Ensure uniforms are adhered to and in accordance with the dress
• Ensure that you look presentable to the Customers as you are the face of the company and need to present a professional
• Ensure the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure the service area is cleaned before Customers are
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and consider relevant trends, busy periods/events that might increase stock
• Ensure fridges are always sufficiently stocked and ensure stock
• Ensure float is
• Greet Customers and thank guests, always acting in a pro-active and positive
• Show interest to the Customer/Punter, pay attention when they speak and maintain eye contact during
• Present menus to Customers/Punters and answer questions about menu Advise on daily specials and make recommendations upon request.
• Communicate in a clear and professional manner and address the Customer in a respectful
• Serve orders i.e. beverages/snacks or food timeously. Check with Customers to ensure they are enjoying their beverages or meals and take action to correct any problems.
• Take beverage/food orders as soon as the Customer/Punter is seated. Ensure beverage order is taken within five minutes after the menu is presented and food/snack orders are placed if requested. If required, check Customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the Customer appear to be under-aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising Customers/Punters on delays and regularly communicating the status of the
• Ensure Customer/Punter complaints are dealt with Record all complaints in the complaint log and communicate all complaints to F&B Supervisor.
• Collect payments from Customers either by cash or card and correctly record the Thank the Customer/Punter for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted The Bartender is accountable for all the sales recorded under their account during the shift.
• Print generic stock sheets of actual stock count names and codes. Count stock and sign next to changes with F&B Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by F&B Supervisor and are checked once received to Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

You will bring to the Team:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

go to method of application »

Job Description

We have an amazing opportunity for a Waitron in our Phoenix Branch in Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for preparing drinks, snacks or food for Punters/Customers. It is imperative that exceptional customer service and clean service areas are always maintained.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in food and beverage
• Experience with the O.S system
• Experience with stock management
• Experience with the GAAP System

What you’ll Do For The Branch:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to customers as you are the face of the company and need to present a professional image.
• Ensure the service areas is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure that tables are cleaned before seating customers, before serving meals, during meals and after meals. There should be no empty glasses, beverage containers, excess cutlery/crockery on the tables.
• Ensure the greeting, seating, and thanking guests, always acting in a pro-active and positive manner.
• Present menus to punters/customers when you are seating them. Answer questions about menu items, advising on daily specials and make recommendations upon request. Promote the food and beverage offerings.
• Show interest in the customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Communicate in a clear and professional manner and address the customer in a respectful manner.
• Take beverage orders as soon as you have seated the customers/ punter.
• Take food and beverage orders timeously from punters/customers. You will need to ask for beverage orders as soon as a menu is presented and need to request food orders no longer than 5 minutes after seating.
• Write the orders on order slips to ensure the correct order is recorded.
• If required, check customer’s identification to ensure that it meets minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
• After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated and for preparation by kitchen staff.
• Check Presentation of Food prior to serving to ensure that the dish is in line with the order and requests
• Serve food or beverages to customers/punters.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Ensure customer/punter complaints are dealt with efficiently. Record all complaints in the compliant logged and communicate all complaints to the supervisor.
• Collect payments from customers either by cash or card. Correctly record the payment. Thank the customer/punter for the tip.
• Follow up on delays on orders from the Bar or Kitchen, advising customers/punters on delays and regularly communicating with them regarding the status of the order.
• Disclose all breakages and wastages.
• Any voids to be authorised by the F&B Supervisor.
• Reconciliation of all sales and cash/credit payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift.
• Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparation for the next shift.
• Ensure that internal procedures are adhered to.

You will bring to the Team:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Senior SEO Specialist, to be based at Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for SEO/SEM, he/she will manage all search engine optimization and marketing activities. You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google in order to maximize ROI.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• A minimum of 2 -3 Year Experience in a similar role. Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
• Solid understanding of performance marketing, conversion, and online customer acquisition.
• In-depth experience with website analytics tools (e.g., Google Analytics, SEM Rush, Link Research tools etc).
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite).
• Experience with A/B and multivariate experiments.
• Working knowledge of HTML, CSS, and JavaScript development and constraints.
• Knowledge of ranking factors and search engine algorithms.
• Up to date with the latest trends and best practices in SEO and SEM.

A Bonus To Have:

• Degree in Marketing, Digital Technologies, or relevant field.

What You’ll Do For The Brand:

• Execute tests, collect, and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns.
• Track, report, and analyze website analytics and PPC initiatives and campaigns.
• Manage campaign expenses, staying on budget, estimating monthly costs, and reconciling discrepancies.
• Google My Business optimization
• Optimize copy and landing pages for search engine marketing.
• Perform ongoing keyword discovery, expansion, and optimization.
• Research and implement search engine optimization recommendations.
• Research and analyze competitor advertising links.
• Develop and implement link building strategy.
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
• Work with editorial and marketing teams to drive SEO in content creation and content programming.
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
• Must be willing to also work within the various digital marketing functions (email, SMS, Affiliate marketing, web development, etc.). Willing to learn and broaden knowledge across the entire digital marketing scope.
• Outstanding ability to think creatively, strategically, and identify and resolve problems.
• Excellent verbal and written communication skill.
• Ability to work within a team and independently.
• Strong organizational, time management, and analytical skills.
• Reviewing and analyzing client sites for areas that can be improved and optimized.
• Research competitors and provide suggestions for improvement.
• Regular audits, both large and small.
• Identify the latest trends and technologies affecting our industry. Keep abreast with best practices.

What You’ll Bring To The Team:

• The ability to apply advanced technical knowledge and skills associated with tools and technology through digital media applications.
• Demonstrate strong reporting skills.
• Consistently delivers required business results.
• Able to use a specialized service to obtain/receive info to expand business.
• Management of projects to ensure products and processes meet quality system requirements as defined by the industry and customer specifications.
• Develops and implements marketing strategies and programs that will strengthen the institution’s brand and maximize product profitability.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for VIP (Security) Officer. Do you think you have what it takes to be our newest Purple Stars?

These exciting opportunities are at Western Cape Regional Offices – Century City. VIP (Security) Officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP (Security) Officers expected to prevent loss and theft and report any irregularities or suspicious acts. 

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career

The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.

You Bring

• Grade C.
• Computer Literate.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority

A Bonus to have:

• Valid driver’s license.

What You’ll do for the Brand:

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allow to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is obtained at all times in line with the job requirements.