Ops Manager: Boksburg at The Heineken Company

Purpose of the Position

• The effective running of TX operations
• Meeting customer service objectives
• Meeting the region’s operational and financial goals
• Ensuring people and asset productivity targets are met

KEY RESULT AREAS

• Ensuring cost effective warehousing and distribution of company products are maintained for the site
• Develop, communicate and lead execution of site plans that support the Region + SA BU Logistics operations.
• Plans to reflect: Optimal Transport management, Warehouse and Inventory Management, Financial Management
• Implement and be custodian of best practice for the Site
• Champion own initiatives and share across the region
• Ensure that Operational Costs Rand / HL is contained through continual investigation and improvement of asset utilization and effective warehouse management
• Establish and drive a customer centric culture
• Routines and mechanisms employed to ensure that all supporting and outsourced providers are aligned to the customer service imperative and deliver on standard.
• Develop a site specific customer service plan to support Local, Regional and Group account sales and aligned to achieve stated SA Logistics customer service targets.
• Establish and manage a reporting framework Depot execution supports regional customer service plan.
• Develop and execute plan in conjunction with regional sales and Trade marketing to leverage TradeXpress as a effective customer touchpoint.
• Ensure strict adherence to Corporate Governance
• Develop a culture of audit fitness across all levels.

Control Measures such as:

• ICC’s
• ISO requirements
• Owner Driver Audits
• Operations Excellence
• Cash Handling in TX Environment
• In conjunction with Regional Risk resource, develop, communicate and monitor Operational risk and mitigation plans for site aligned to Region
• Drive initiatives to ensure adherence to corporate governance framework Insights, Factual engagement, Action
• Leverage available reporting dashboard and tools to evaluate levels of achievement against Key performance areas.
• Develop and execute and monitor recovery plans where required Develop and actively support the curiosity necessary to foster a culture of continuous improvement
• Collaboration cross-functionally on business Improvement Projects
• Support regional initiatives in line with business plan
• Challenge the status quo at sites to harness the ingenuity of direct reports and regional colleagues to remove non-value adding activities
• People leadership, Coaching and capability enhancement
• Create an environment that allows for cross functional learning and integration
• Proactive engagement with key internal and external stakeholders in order to achieve operational goals and objectives
• Establish team routines that encourage sharing and knowledge transfer.
• Coaching, People development and Training
• Align the team to act and work towards achievement of the HEINEKEN Beverages strategic imperatives.
• Coaching culture established and active across the regional depot base. Leaders at all levels.
• Develop and lead Change management agenda
• Promote an open and engaging culture that embraces and lives the HEINEKEN Beverages values.
• Develop a talent pool with realistic career and development plans

EDUCATIONAL QUALIFICATIONS

• A relevant Tertiary National Diploma or Degree in Logistics or Warehouse Management
• Post graduate qualification is advantageous
• Minimum 5 years’ experience within a Warehouse / Depot / Distribution environment together with people management experience

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Load Planning and Execution
• Route Optimisation
• Warehouse Control and Management
• Proven transport, fleet and deliveries management experience
• Proven stock and inventory management experience
• Experience in contract and SLA Management
• Budgeting and Forecasting experience
• Effective management of people and employee relations
• Ability to work under pressure and meet strict deadlines
• Good communication and administrative skills
• Strong self-management practices
• Detailed SAP & Microsoft package knowledge
• Effective leadership competencies
• Ability to work shifts and weekends
• Knowledge of customer service principles and practices
• Experience in a customer service environment is essential