Ops Manager: Monitoring and Surveillance at BCX

Core Description

• To assist in managing the Monitoring & Surveillance team (CoE) to drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.

Key Deliverables / Primary Functions

Core Functional Skills & Capabilities

• Contract Management
• Project Management
• Communication
• IT Architecture
• Finance and Budget Management

Core Behavioural Competencies

• Applying expertise & Technology
• Job Match
• Analysing
• Delivering Results & Meeting Customer Expectations
• Leading and supervising
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business/ Commerce or Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• A minimum of three (3) years of experience in infrastructure solutions, of which one (1) was spent managing a team.

Or

• A minimum of five (5) years of experience in infrastructure solutions, of which one (1) was spent managing a team.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of control - 5 - 8
• Level of engagement - Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Billable
• Full-time Office Based position.