Ops Spec: Sales Account Management at BCX

Core Description

Responsible to carry out sales and customers services activities of allocated portfolio of customers. Proactive calling of customers to build loyalty and improve affinity towards BCX. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers’ experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of BCX.

Key Deliverables / Primary Functions

• Formulate & implement a strategic plan that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives.
•  Provide thought leadership and embed a culture of innovation through leveraging intellectual property and facilitate strategic innovation within the sales environment
•  Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mind-set is implemented. Drive customer experience improvement.
• Responsible for the management and effectiveness of all processes, including the identification and mitigation of strategic risk.
•  Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets
• Establish and foster a culture of performance excellence, employee engagement and transformation.

Functional Skills

• Financial Management
• Risk Management
• Strategic Planning
• Business Development
• Leadership

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales
• OR NQF 4: Grade 12

Experience

• 5 Years relevant experience preferably in high pressure sales/ Call Centre environment. Sales/Marketing will be an advantage
• Selling and Customer relationship management experience
• If highest qualification Gr 12 then 7 years experience preferably in high pressure sales/Call centre.