BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
Read more about this company
Execute to the Managed Services business plan and strategies.
Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24x7 on-call operation
Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Technical ability to perform firmware hardware upgrades on server platforms
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Relevant IT certification
Experience
3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Gmail
Yahoomail