Vacant Jobs at BCX

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies. 
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 
• Technical ability to perform firmware hardware upgrades on server platforms 

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage
• Relevant IT certification

Experience

• 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR 

• 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)

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Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes 
• Monitor and control the network to ensure its day-to-day stability 
• Manage problems and assist with support functions 
• Contribute to the research and assessment of new technologies as well as customer needs 
• Monitor service levels and contribute to the development of standards and specifications 
• Test systems and keep records of technical details on network design, implementation plans and capital projects 
• Support users and support staff 
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete) 
• Provide network administration and support 
• Integrate systems 

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 years’ experience

OR

• Grade 12 & 5 years’ experience

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Key Deliverables / Primary Functions

• Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports 
• Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services 
• Conduct business analysis and business continuity planning 
• Engage in consultation with team members 
• Manage technical product development in terms of project definition, compilation of project plans and statements of work 
• Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion 
• Monitor emerging technologies and provide insights and advice in this regard 
• Design systems within areas of expertise 
• Conduct service delivery planning and control 

Core Functional Skills & Knowledge

• Infrastructure Development& Support
• Process Orientation
• Continuous Delivery (CD)
• Customer Orientation
• Problem management
• Service and System Integration

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Telecommunication
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage
• NQF 7: 3 year Bachelors Degree

Experience

• 5 Years experience (if Grade 12, 7 years experience) with at least 3 years Telecommunication technology experience

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Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance. 
• System Administration of Backup Systems.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community,  providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
• Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Knowledge

• Troubleshooting
• ICT Knowledge
• Attention to detail
• Infrastructure Technology
• Problem solving

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage
• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering

Experience

• 5 years’ system engineering experience.
• Alternatively, 7 years’ system engineering experience. if Grade 12