Ops Specialist: Campaign Operations at Telkom

Core Description    
Responsible for supporting the CVM campaign specialists in the planning and execution of targeted campaigns/ programs/ processes in support of defined segment strategies. The focus will be on the customer lifecycle, and may include acquisition, on-boarding, up-sell/cross sell, usage stimulation, recharge contextual offers and churn prevention.

Competencies    

• FUNCTIONAL KNOWLEDGE: Marketing; Marketing Procedures; Negotiation; Business Acumen Customer Insight/ Research; Customer Value Management; Business Acumen; Direct Campaign Management/ Direct Marketing/ CRM; Direct Marketing Principles; Telecommunication Industry; Market Trends; Stakeholder Management;Campaign Management 
• FUNCTIONAL SKILLS: Planning, Organising & Execution; Presentation Techniques; Computer Applications; Project Management; Negotiation Techniques; Writing Techniques; Creative; Planning; Analytical Thinking; Marketing Techniques; Interpersonal; Cross-functional teamwork
• ATTITUDES/ LEADERSHIP COMPETENCIES: Customer focus; Proactive; Innovative; Stress tolerant; Assertive; Integrity; Drive for Results; Creative; Strategic thinking; Communicating with Impact; Opportunity driven; Team Work; Values aligned to Telkom's values (CHART); Cost Conscious; Goal Orientated; Committed; Punctual

Job Responsibilities    
See JD for detailed responsibilities:

OUTPUT 1

• Assist in operationally develop acquisition, on-boarding, growth stimulation and retention campaigns

OUTPUT 2

• Manage Implementation of campaigns

OUTPUT 3

• Monitor and Report on Performance

Required Certification    

• None

Qualifications    

• Relevant 3 year Degree/ Diploma (at least NQF level 6) in IT/ Marketing/ Business Management

Experience    

• 3 years relevant experience; Telecommunications experience will be an advantage

Special Requirements    

• Valid driver's license
• Willing to travel

Closing Date: 16th, March 20222