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  • Posted: Mar 11, 2022
    Deadline: Not specified
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  • Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.


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    Tech Officer: Cable Joint/Construct/LMT

    Core Description    
    To repair and maintain Telkom's cable network, across the entire range, in order to provide a continuous service to all our customers.

    Competencies    
    FUNCTIONAL KNOWLEDGE:

    • Health and Safety; Test Equipment; Telkom Procedures; Work Area; Network Structure; Telkom Policies

    FUNCTIONAL SKILLS:

    • Hand Tool Handling; Planning; Hand/ Eye/ Ear Coordination; Communicating; Computer Literacy

    ATTITUDES/ LEADERSHIP COMPETENCIES:

    • Careful; Helpful; Initiative; Team Player

    Required Certification    

    • None

    Qualifications    

    • Grade 12 & relevant modular training (NQF level 4)
    • Grade 10 (internal) (NQF level 3)& relevant modular training (NQF level 4)

    Experience    

    • 3 years relevant experience in a cable environment and/ or relevant modular training in the cable environment completed

    Special Requirements    

    • Valid driver's license/ Code EC1 & public driver's permit.
    • Prepared to work in all weather conditions.
    • Prepared to work in confined spaces and at heights.
    • Not colour blind.
    • Able to work in all areas.
    • Able to travel and stay out.
    • Able to work outside normal working hours.

    Closing Date: 13th, March 20222

    go to method of application »

    Tech Officer: Network Field Operations

    Core Description    
    To install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless technology and related products to satisfy customer needs

    Competencies    
    FUNCTIONAL KNOWLEDGE

    • ADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network
    • Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless
    • Technology

    FUNCTIONAL SKILLS

    • Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving

    ATTITUDES/ LEADERSHIP COMPETENCIES

    • Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative;
    • Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy

    Required Certification    

    • None

    Qualifications    

    • Grade 10 (Internal) (NQF level 3)/ Grade 12 (External) and relevant modular training (NQF level 4) 

    Experience    

    • 12 Months relevant experience in the Network Field Operations

    Special Requirements    

    • Valid driver's license.
    • Prepared to work in all weather conditions.
    • Prepared to work in confined spaces and at heights.
    • Not colour blind.
    • Able to work in all areas.
    • Able to travel and stay out.
    • Able to work outside normal working hours.

    Closing Date: 16th, March 20222

    go to method of application »

    Ops Specialist: IT Business Analysis

    Core Description    
    To take high-level business plans, ideas or requirements, and translate them into concrete high-level specifications, and scoping documents, for small to medium projects. The specifications produced will describe how the solution integrates with both the business processes and products, and the existing IT infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used.

    Competencies    
    FUNCTIONAL KNOWLEDGE:

    • Telkom Strategy; IT Infrastructure; Technical Equipment; Solution Processes; Business Management; IT Strategy

    FUNCTIONAL SKILLS:

    • Interviewing & Listening; Facilitation; Observational; Analytical; Writing; Organizational & Time Management; Teamwork; Relationship-building; Negotiating; Modelling; Requirements Management; Change Management; Reporting

    ATTITUDE/LEADERSHIP COMPETENCIES:

    • Performance Driven; Proactive; Business Orientated; Decisive; Dynamic; Customer Focus; Ability to see the "big picture"; Ability to work at a detailed level; Adaptability; Analytical Ability; Creativity; Diplomacy; Empathy; Inquisitiveness; Leadership; Mentoring Ability; Objectivity; Problem Solving, Ability; Quick Learner; Self-motivation; Team Orientation

    Job Responsibilities    
    See JD for detailed responsibilities: OUTPUT 1 Performed Communication OUTPUT 2 Compiled Project Scope OUTPUT 3 Compiled High Level Business Model OUTPUT 4 Tested Stability OUTPUT 5 Compiled High Level Business Analysis Report OUTPUT 6 Compiled Business Case OUTPUT 7 Performed High Level Feasibility Study OUTPUT 8 Provided Solution Support

    Required Certification    

    • None.

    Qualifications    

    • Relevant Degree/ Diploma (at least NQF level 6)

    Experience    

    • 3 years relevant experience

    Special Requirements    

    • Able to communicate effectively with senior and junior levels within the organisation. Valid driver's license.

    Closing Date: 11th, March 20222

    go to method of application »

    Manager: Global Capacity Operations & Connect

    Core Description    
    Responsible to manage, evaluate and execute purchases and leases of international submarine cable capacity and connectivity. Plan, record and manage the existing and ongoing utilization and revenue generating potential of International Submarine Cable facilities and connectivity.  Provide Global Capacity solutions and support to the Wholesale Marketing and Sales groups to ensure optimal benefits for Telkom in its submarine cable capacity decisions. Plan, perform, contract and manage international trading (purchasing & selling) of submarine cable capacity & connectivity.  Perform the Submarine Cable Network Administrator (NA) functions for which Telkom has been awarded the contract.

    Competencies    
    FUNCTIONAL KNOWLEDGE:

    • Transmission Network Planning & Capacity building - Business Processes - Legal Procedures - Global Capacity Business - Financial Management - Planning - Processes - Problem Solving - International Network Infrastructure - International Protocol

    FUNCTIONAL SKILLS:

    • Transmission Network Planning & Capacity building - Business Planning - Decision Making - Problem Solving - Interpersonal relations - Communicating - Negotiation Techniques - Analytical

    ATTITUDES: 

    • Thought Leadership: Developing strategies/Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches.
    • Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
    • Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
    • People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
    • Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working
    • Values Aligned with Openserve Values

    Job Responsibilities    
    The incumbent will be required to: 

    Perform the Submarine Cable Network Administrator function

    • Commercial records, C&MA contract interpretation and contract policing
    • Establish necessary systems, processes, rules to perform the NA function
    • Support submarine cable WG's on transmission technology, routing, assignment, interface and
    • Design, establish & perform consortium upgrade calculators
    • Establish and manage all aspects of the consortium transmission plans of the submarine cable networks

    Responsible for the integration and execution of business drivers and key business objectives

    • Build relationships with relevant stakeholders by building and managing internal and external customer relationships
    • Obtain required information from key role players
    • Manage, evaluate and execute purchases and leases of international submarine cable capacity and connectivity
    • Plan, record and manage the existing and on-going utilization and revenue generating potential of International Submarine Cable facilities and connectivity
    • Plan, perform, contract and manage international trading (purchasing & selling) of submarine cable capacity & connectivity
    • Implement and contribute to Business Plan & design operational plan for environment
    • Manages people performance and development 

    Required Certification    

    • None

    Qualifications    

    • Relevant 3 year Degree or Diploma (at least NQF 6) in preferably Electrical /Electronic Engineering, Commerce, Science, Technology, Telecommunications. 

    Experience    

    • Minimum 5 Years relevant experience in Telecommunications environment of which 3 years in a transmission environment of which 2 years must be on supervisory level. International Submarine Cable NA specific experience would be advantageous.

    Special Requirements    

    • Must be prepared to travel and be away from home for periods of time. Work overtime. Have a valid driver's license

    Closing Date: 15th, March 20222

    go to method of application »

    Manager Customer Service Operations

    Core Description    
    Responsible to manage and co-ordinate operations and resources in respect of the Client Service Operations Service Management team, to achieve the respective targets and objectives within the division. Responsible for ensuring Client satisfaction and assist in defending current and growing future business.

    Competencies    
    FUNCTIONAL KNOWLEDGE

    • Telkom Databases; Client Equipment; Telkom Openserve Infrastructure; Client Care; Meeting procedures; Associated Computer Software and applications required to perform duties; Meeting procedures; Project Management principles; Telkom # Openserve Policies and Procedures; Industry technology trends; Regulatory environment; Telkom # Openserve Policies; Telkom Openserve Products and Services; Conflict management; Financial Management; Business Acumen; Change Management; Business Planning and Business Processes

    FUNCTIONAL SKILLS

    • Decision making; Conceptual Abilities; Empowering; People Development; Presentation techniques and skills; Managing stress techniques;
    • Planning; Research techniques; Negotiation; Problem solving techniques # abilities; Project Management; Computer literacy; Communication;Listening techniques both oral and written; Business Plan formulation; Coaching abilities; Cross functional teamwork; Emotional intelligence; Feedback techniques

    ATTITUDES/ LEADERSHIP COMPETENCIES

    • Business, Market and Organisational leadership; Personal and Thought leadership; Align values to Openserve Values; Resiliency; Diplomacy;
    • Persuasiveness; Confidence; Responsibility and Accountability; Proactiveness; Client focus; Honesty; Quality awareness; Approachable;
    • Adaptable; Assertive; Team work

    Job Responsibilities    

    • Implement and contribute to the Business Plan and design operational plan for relevant environment
    • Identify targets and goals for relevant environment
    • Ensure performance of the team in line with set performance targets
    • Ensure quality and timelines are met
    • Drive and manage implementation of solutions
    • Monitor and measure success of above mentioned solutions
    • Apply performance measures and incentives in a fair and equitable manner
    • Display good leadership skills and ensure good people management
    • Identify training and skills development needs and implement accordingly
    • Compile human capital plan and workforce planning
    • Ensure a safe and conducive work environment for all reportees
    • Manage and contain finances within division
    • Continue to build relationships with relevant stakeholders both internally and externally
    • Motivate, lead, guide and mentor staff
    • Grow and defend Client base

    Required Certification    

    • None.

    Qualifications    

    • Relevant 3 year degree/ diploma (at least NQF level 6) 5 Years relevant experience of which at least 2 years must be on supervisory level.

    Experience    

    • 5 Years relevant experience, of which at least two years should be on supervisory level (Experience in Customer Service management will be an advantage.)

    Special Requirements    

    • Ability to work under pressure. 
    • Valid drivers Licence
    • 24 Hours availability

    Closing Date: 15th, March 20222

    go to method of application »

    Ops Specialist: IT Network Mgt Services (S6)

    Core Description    
    To provide Tier 1 systems support to ensure reliable ICT Infrastructure Services for NOC and SOC. Responsible for the installation, maintenance, diagnosing problems, analyses, testing, optimisation of services and integration of various technologies in the NMS, Data Centre and Hosting Management System environment. Responsible for and oversee day-to-day monitoring, IT security and decision making concerning the prompt restoration or provision of service in full or partial system failure(s).

    Competencies    

    • FUNCTIONAL KNOWLEDGE: IT Service Management (ITIL) - Network Topologies and Protocols - Virtual and Cloud Platform Management - IT Security - Data Centre - Infrastructure - Openserve IT Support Business Processes - Management Systems Implementation Methodologies - Operating Systems Administration - Operations Network Management - Management System Configuration - Database - Network Layout - Application Management
    • FUNCTIONAL SKILLS: IT Support Tools - Data Centre Solutions - Analytical - Communicating - Computer Applications - Problem analyses - Problem Solving - Troubleshooting - Software and Hardware Installation & Support - Report Writing Techniques - Scripting and Integration - Back-up & Recovery Concepts - Planning - Solution Development
    • ATTITUDES: Innovative - Responsible - Customer Focus - Team Player -  Dedicated - Studious - Meticulous - Inquisitive - Disciplined - Performance Driven

    Job Responsibilities    
    Refer to attached Job Description for detail

    • Do network upgrades
    • Design solutions according to business needs
    • Compile development materials to support customer needs
    • Evaluate/Introduce/ Integrate Technical Services
    • Compile Policies and Procedures/Guidelines and Specifications
    • Provide Tier 1 technical support to ensure reliable ICT Infrastructure Services
    • Maintain various integrated technologies in the NMS, Data Centre and Hosting Management System environment. 
    • Improve Network/Platform Performance
    • Co-ordinate Vendor/Contractor Services
    • Conduct special investigations
    • Compile project plans
    • Install Software/Hardware
    • Commission/Accept Installations

    Required Certification    

    • None

    Qualifications    

    • Relevant 3 year Degree/Diploma in Networking and or Telecommunications Engineering (at least at NQF level 6) with 3 years' Network Management Service experience.
    • Grade 12 (NQF4) with 5 years' relevant Network Management Service experience.

    Experience    

    • Relevant 3 year Degree/Diploma in Networking and or Telecommunications Engineering (at least at NQF level 6) with 3 years' Network Management Service experience.
    • Grade 12 (NQF4) with 5 years' relevant Network Management Service experience.

    Special Requirements    

    • Full understanding of Network Management frameworks, techniques, concepts and principles.
    • Able to work standby duties (willing to be called upon 24 hrs of the day).
    • Be prepared to work overtime.
    • Have own transport. 

    Closing Date: 16th, March 20222

    go to method of application »

    Ops Specialist: Campaign Operations

    Core Description    
    Responsible for supporting the CVM campaign specialists in the planning and execution of targeted campaigns/ programs/ processes in support of defined segment strategies. The focus will be on the customer lifecycle, and may include acquisition, on-boarding, up-sell/cross sell, usage stimulation, recharge contextual offers and churn prevention.

    Competencies    

    • FUNCTIONAL KNOWLEDGE: Marketing; Marketing Procedures; Negotiation; Business Acumen Customer Insight/ Research; Customer Value Management; Business Acumen; Direct Campaign Management/ Direct Marketing/ CRM; Direct Marketing Principles; Telecommunication Industry; Market Trends; Stakeholder Management;Campaign Management 
    • FUNCTIONAL SKILLS: Planning, Organising & Execution; Presentation Techniques; Computer Applications; Project Management; Negotiation Techniques; Writing Techniques; Creative; Planning; Analytical Thinking; Marketing Techniques; Interpersonal; Cross-functional teamwork
    • ATTITUDES/ LEADERSHIP COMPETENCIES: Customer focus; Proactive; Innovative; Stress tolerant; Assertive; Integrity; Drive for Results; Creative; Strategic thinking; Communicating with Impact; Opportunity driven; Team Work; Values aligned to Telkom's values (CHART); Cost Conscious; Goal Orientated; Committed; Punctual

    Job Responsibilities    
    See JD for detailed responsibilities:

    OUTPUT 1

    • Assist in operationally develop acquisition, on-boarding, growth stimulation and retention campaigns

    OUTPUT 2

    • Manage Implementation of campaigns

    OUTPUT 3

    • Monitor and Report on Performance

    Required Certification    

    • None

    Qualifications    

    • Relevant 3 year Degree/ Diploma (at least NQF level 6) in IT/ Marketing/ Business Management

    Experience    

    • 3 years relevant experience; Telecommunications experience will be an advantage

    Special Requirements    

    • Valid driver's license
    • Willing to travel

    Closing Date: 16th, March 20222

    go to method of application »

    Snr Manager: FBP (OPEX) Regional Ops

    Core Description    
    Responsible for all cost centre and aggregated/consolidated financial reporting within the regional operations (CRO) within Openserve. Assist the CRO's Management Team, in particular focusing on the application of sound financial decision making and reporting, with the aim of accounting for operational business activities and cost control within the Division. Manage accountability for tracking and controlling all Opex and Capex allocations, actual spend and processes, Relevant Balance Sheet control and Contracts administered by the Division. Consolidateinformation from all Regions and other areas in the CRO structure, manage the team of Finance Business Partners within this structure.

    Competencies    

    FUNCTIONAL KNOWLEDGE:

    • Measurement Techniques; Budgeting Process; Business Plan; Business Processes and Policies; Strategic Management; Financial/ Business Systems;
    • Business Management; Organizational Functionalities; Change Management; Financial Management; Business Acumen

    FUNCTIONAL SKILLS:

    • Influencing Techniques; Information Capacity; Conflict Management; Analytical; Communication; Change Management; Strategic Thinking; Problem
    • Solving; Decision making; Leadership Communication; Relationship Management; Networking

    ATTITUDES/ LEADERSHIP COMPETENCIES:

    • Cross Functional; Coordination;
    • Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Adopting practical approaches, Examining information
    • Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
    • Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
    • People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
    • Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

    Job Responsibilities    

    • Please refer to the attached Job Description (JD).

    Required Certification    

    • None.

    Qualifications    

    • Relevant 3 year degree/ diploma (at least NQF level 6) 

    Experience    

    • 7 years relevant experience, of which at least 2 years on management level .

    Special Requirements    

    • Understand the Telkom financial systems, thorough knowledge of Telecommunication Industry activities (technical understanding of the business)
    • Security clearance - integrity assessment
    • Valid driver's license
    • Willing to travel

    Closing Date: 17th, March 20222

    go to method of application »

    Snr Specialist: Gyro Procurement

    Core Description    
    Responsible for execution of the Corporate Real Estate Services (CRES) Procurement category and sourcing strategies within Gyro in line with the Telkom Procurement Policy and aligned to Telkom's corporate objectives to maximise total cost of ownership savings and procurement value contribution.

    Competencies    
    FUNCTIONAL KNOWLEDGE

    • Management; Value Identification; Tendering; Contracting/ Legal; Content Management; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Management; Procure to Pay; Spot Buy Execution; e-Sourcing Event Execution.

    FUNCTIONAL SKILLS

    • Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning; Strategic Agility; Challenging & Influencing; Process & Policy Adherence; Business and financial analysis; Dealing with Ambiguity; Holding People Accountable; Leading High Performance Teams; Managing & Leading Change.

    FUNCTIONAL ATTITUDES

    • Business Leadership; Market Leadership; Organisational Leadership; Personal Leadership; Thought Leadership; Values aligned with company values.

    Job Responsibilities

    • Responsible for the development and execution of the CRES Procurement category strategy (50-60%)
    • Responsible for the development of the category strategy, supported by the Gyro Commercial and Procurement Executive and aligned with the overall category strategy
    • Advise on the appropriate procurement route and process for the full range of Construction, Tower, technical, built-environment consultancy and property-related Supply Chain requirements
    • Leads the analysis and sets the category spend baseline and development of the category profile, including risk assessment and Supplier Relationship Management strategy
    • In collaboration with Group Risk and Compliance, utilise standard processes and tools to meet schedule compliance and develop risk mitigation plans and improve conformity
    • Leads the cross functional sourcing team and measures category practices against best-in-class benchmarks to identify value delivery initiatives
    • Works closely with business owners to ensure alignment to Business Units budget and demand plan, overall corporate strategy and leading practice
    • Leads the medium to complex supplier selection, identification of potential strategic partners and fact based negotiations for the category
    • Manages the strategy implementation and sourcing execution against the established measures and controls in alignment with the overall KPI framework
    • Spend under management of R2 Billion Per Annum and deal sizes worth R0,5 Million R 900 Million (long term contracts)
    • Leads the medium to complex supplier selection, identification of potential strategic partners and fact based negotiations for the category
    • Manages the strategy implementation and sourcing execution against the established measures and controls in alignment with the overall KPI framework
    • Spend under management of R2 Billion Per Annum and deal sizes worth R0,5 Million R 900 Million (long term contracts)

    Manages internal customer relationships

    • Supports the management of internal customer feedback and query resolution on category and supplier performance
    • Refine the Operations performance matrix, processes and targets in support of SLA's with internal customers
    • Administers periodic surveys to measure customer feedback for continuous improvement
    • Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal customers
    • Improves and reinforces procurement's profile and recognition within the internal customer community
    • Acts as a source of expert market knowledge, insight and advice to customers

    Execution excellence

    • Supports the development, maintenance and embedding of category-specific Intellectual Property and best practice
    • Demonstrate and deepen awareness of new technological solutions for procurement operations that will enhance process improvements
    • Monitor outsourced vendor functional performance against agreed performance indicators, trends in business and customer requirements and identify optimisation proposals

    Manages medium to complex supplier relationships and contracts

    • In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
    • Leads the development and execution of the Go-To-Market and negotiation strategy
    • Is responsible for supplier relationship management and performance management

    Executes supplier development activities

    • Identifies and recommends supplier innovations and manages implementation
    • In collaboration with the Compliance and Risk team, assesses and defines the supplier risk management plan and mitigation actions

    Manages contract compliance and payment terms as per Telkom policies (5%)

    • Closely monitors contract compliance and flags areas of non-compliance for corrective action
    • Identifies methods for optimising user compliance and customer satisfaction

    Executes high value Spot Buys where required

    • Support the team to source high value, unplanned ad hoc demands, to keep control over high spend utilising deep sourcing/ category expertise

    Manages people performance and development 

    • Manages the performance, development and implementation of his/her team's learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
    • Provides comprehensive advice, insights, guidance and service on best practice procurement

    Required Certification    

    • A CIPS Level 6 or Professional registration and certification in the construction environment or MBA will be an advantage.

    Qualifications    

    • Relevant qualification in Engineering/ Procurement or Supply Chain/ Sourcing or Business/ Commerce or Finance or Quantity Surveying/ Construction Management degree (Minimum NQF level 6)

    Experience    

    • 7 years experience in the Category Management/ Strategic Sourcing environment

    Special Requirements    

    • Must have a good understanding of the built environment industry, market and trends
    • An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of the Procurement market and trends
    • Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost
    • management Experience in building and managing long term internal and external business relationships
    • Ability to lead and inspire his/her category team and succeed in a fast changing and highly competitive market, keeping the team focused on breakthrough procurement strategies and tactics to best

    Closing Date: 17th, March 20222

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