Ops Specialist Digital process & automation at Telkom

Job Description 
Responsible for the development and automation of business processes for Openserve to cater for new products to
market and improve operational efficiency. This entails defining the project scope, investigating, data collection , determining key measures, redesigning processes or systems

Key Deliverables 

• Provide support in developing and implementing process automation of complex cross departmental improvements to deliver the required business outcomes
• Provide support in conducting research and analysing data to identify opportunities for automation in business processes so as to improve efficiency
• Analyse and monitor implemented changes to business processes and make adjustments as needed
• Assist in developing and implementing process improvement plans,
• including documenting and communicating changes to employees
• Provide support on analysing costs and benefits of proposed changes to the business process to determine their overall impact on the organization
• End to end digital process and automation processes, testing the proposed changes, obtaining agreement on the proposed changes to ensure business system readiness and implementing the agreed changes and measuring the results

Skills 

• Openserve Structure; Project Management;
• Computer Software; Process Management
• Business Processes; Analytical; Data mining;
• Systems thinking; Facilitation and
• presentation techniques; Problem solving;
• Decision making; Change Management;
• Facilitating Techniques; Presentation
• Techniques; Designing; Analytical; Negotiation
• Techniques; Report Writing Techniques;
• Leadership

Qualification and Expreience

• Relevant 3-year Degree/ Diploma (NQF level 6)
• 3 Years relevant experience and project
• exposure in process automation