Order Management Administrator at PERI

Scope

• Ensure a positive customer experience through the professional and accurate preparation, fulfilment and biling of customer projects.
• Lead order processing to adequately support customers, sales, engineering, and logistics.
• Execute order management activity in accordance with PERI guidelines and OTC process.
• Ensure the best possible customer service through professional customer interaction and support Project Management of key projects through internal and external reporting.
• Ensure compliance with Group Directives and company policies.

Key Responsibilities

• Assess continuity between contract, offer and PSD order.
• Process order changes in PSD with status updates to relevant departments.
• Adherence to commercial standards with processing guidelines.
• Co-ordinate with customer, sales and engineer following order execution for full preparation of order processing (i.e. delivery timeline and delivery prioritise)
• Ensure accurate detailed information on documentation (e.g. cutting of tie rods, preassembly).
• Revise picking list for delivery and ensure continuity with discounts and rental rates. 
• Initiate transport DTR process for customer deliveries for both PERI fleet and forwarding agencies. 
• Timeously processing of sales, sales from rental and CaRe invoicing.
• Actively manage pending orders on PSD with feedback to the sales department.
• Check summary rental control points weekly and action accordingly. 
• Co-ordinate with Customer, Sales, Engineering and Site Supervisor team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality of material planning / design process.
• Monthly processing of manual documents and system correction. 
• Weekly PSD housekeeping functions must be maintanted.
• Reporting wage hours to payroll department.
• Petty Cash responsibilities with reconsiliations.
• Provide support to all administration team members when required.
• Monthly processing of manual documents and system correction.
• Weekly PSD house- keeping functions must be maintained.
• Execute jobsite closing actions in consultation with relevant departments.
• Sales support by assisting with order confirmations and cash sales transactions.
• Ensure a positive customer experience through the professional and accurate
  preparation of customer deliveries.
• Lead order processing to accurately finalize the delivery process as per company
  guidelines.
• Execute DTR truck release with both PERI fleet and forwarding agency deliveries.
• Daily processing of manual documents onto PSD.
• Lead order processing to accurately finalize the return process including CaRe and
  compensation billing as per company guidelines.
• Be the business excellence ambassador to ensure continious improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qualifications / Experience Requirements

• Minimum Grade 12 (matric) certificate.
• 1-2 years administration skills.
• Professionalism.
• Fluent in English.
• Attention to detail.
• Well-developed ability to work with numbers.
• Customer focused approach (internal & external)
• Well developed communication skills.
• Ability to function independantly and under pressure,
• Ability to recommend solutions to area of responsibilities.