Order to Cash (O2C) Manager at Fidelity Services Group

Job Summary:

• The Order to Cash Manager is responsible for overseeing the entire O2C cycle, including billing, credit control, collections and reporting. This role ensures operational efficiency, compliance, and optimal cash flow while leading a team and collaborating across departments to enhance customer satisfaction and financial performance.

Key Responsibilities:

Strategic Oversight:

• Manage and optimize the end-to-end O2C process to ensure timely and accurate invoicing, and collections.
• Develop and implement policies, procedures, and controls to improve efficiency and compliance.

Team Leadership:

• Lead, mentor, and develop the O2C team including supervisors and clerks.
• Set performance goals, conduct evaluations, and support career development.

Credit & Collections Management:

• Monitor accounts receivable and ensure timely collections.
• Resolve escalated disputes and implement strategies to reduce DSO (Days Sales Outstanding).

Process Improvement:

• Identify and drive continuous improvement initiatives across the O2C cycle.
• Collaborate with IT and other departments to enhance ERP system functionality and reporting.

Stakeholder Collaboration:

• Work closely with Sales, Customer Service, and Logistics to ensure seamless order processing and customer satisfaction.
• Liaise with internal auditors, external auditors and regulatory bodies as needed.

Reporting & Analysis:

• Provide regular reports in line with group reporting requirements, including internal controls compliance and regulatory requirements.
• Present insights and recommendations to senior management

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 7+ years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 3 years in a managerial role.
• Proven track record in managing Commercial, Listed and Multi-national clientele.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).

Key Skills:

• Leadership and team development
• Strategic and analytical thinking and problem-solving
• Strong analytical and financial acumen
• Excellent communication, interpersonal and negotiation skills
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Process optimization and project management

Deadline:7th August,2025