Order to Cash Supervisor at Fidelity Services Group

Job Description

• The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.

Key Responsibilities:

Team Leadership & Supervision:

• Lead and manage the O2C team, including clerks.
• Provide training, coaching, and performance evaluations.
• Allocate tasks and monitor workload distribution.

Process Oversight:

• Supervise end-to-end O2C activities including billing and collections.
• Ensure timely and accurate processing of customer orders and invoices.
• Monitor and improve KPIs such as DS(Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.

Customer Relationship Management:

• Resolve escalated customer issues related to billing, payments, and disputes.
• Customer Account Management
• Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

Shareholder Collaboration:

• Work closely with Sales, Customer Service, and Logistics tensure seamless order processing and customer satisfaction.
• Support internal and external audits by providing documentation and process insights.

Compliance & Controls:

• Ensure adherence tinternal controls, company policies, and regulatory requirements.

Reporting & Analysis:

• Prepare and present regular reports on receivables, collections, and team performance.
• Analyze trends and recommend process improvements tO2C Manager.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role.
• Proven track record in managing Commercial, Listed and Multi-national clientele.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).

Key Skills:

• Supervision and team development
• Strategic and analytical thinking and problem-solving
• Strong analytical and financial acumen
• Excellent communication, interpersonal and negotiation skills
• Strong attention tdetail and organizational skills
• Ability to work under pressure and meet deadlines

Deadline:18th July,2025