Jobs at Fidelity Services Group

Overall purpose of the job:

• To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment
• PSIRA Registered

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

Deadline:18th July,2025

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Job Description

• The Order to Cash Manager is responsible for overseeing the entire O2C cycle, including billing, credit control, collections and reporting. This role ensures operational efficiency, compliance, and optimal cash flow while leading a team and collaborating across departments to enhance customer satisfaction and financial performance.

Key Responsibilities:

Strategic Oversight:

• Manage and optimize the end-to-end O2C process tensure timely and accurate invoicing, and collections.
• Develop and implement policies, procedures, and controls timprove efficiency and compliance.

Team Leadership:

• Lead, mentor, and develop the O2C team including supervisors and clerks.
• Set performance goals, conduct evaluations, and support career development.

Credit & Collections Management:

• Monitor accounts receivable and ensure timely collections.
• Resolve escalated disputes and implement strategies treduce DS(Days Sales Outstanding).

Process Improvement:

• Identify and drive continuous improvement initiatives across the O2C cycle.
• Collaborate with IT and other departments tenhance ERP system functionality and reporting.

Stakeholder Collaboration:

• Work closely with Sales, Customer Service, and Logistics tensure seamless order processing and customer satisfaction.
• Liaise with internal auditors, external auditors and regulatory bodies as needed.

Reporting & Analysis:

• Provide regular reports in line with group reporting requirements, including internal controls compliance and regulatory requirements.
• Present insights and recommendations tsenior management.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 7+ years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 3 years in a managerial role.
• Proven track record in managing Commercial, Listed and Multi-national clientele.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).

Key Skills:

• Leadership and team development
• Strategic and analytical thinking and problem-solving
• Strong analytical and financial acumen
• Excellent communication, interpersonal and negotiation skills
• Strong attention tdetail and organizational skills
• Ability twork under pressure and meet deadlines
• Process optimization and project management

Deadline:18th July,2025

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Job Description

• The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing, payment collection, and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction.

Key Responsibilities:

Order Management:

• Verify pricing, discounts, and terms of sale.
• Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.

Invoicing & Billing:

• Generate and send invoices to customers in accordance with agreed terms.
• Ensure compliance with tax regulations and company policies.

Accounts Receivable:

• Monitor outstanding receivables and follow up on overdue payments.
• Apply payments to customer accounts and reconcile discrepancies.
• Maintain accurate aging reports and escalate issues as needed.

Customer Service:

• Respond to customer inquiries regarding invoices, payments, and order status.
• Resolve disputes and escalate complex issues to appropriate departments.
• Customer Account Management
• Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

Reporting & Compliance:

• Prepare regular reports on receivables, collections, and order status.
• Ensure compliance with internal controls and audit requirements.

Qualifications:

• High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
• 3+ years of experience in Accounts Receivable/Credit Control.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
• Proven track record in managing Commercial, Listed and Multi-national clientele.

Key Skills:

• Analytical thinking and problem-solving
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Willingness to learn and adapt to new systems and processes.

Deadline:18th July,2025

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Job Description

• The Compliance / Contracts Manager is responsible for ensuring contractual and operational integrity across the organization. This role involves the vetting of new customers and new contractual agreements, ensuring policy compliance in relation to maintenance job closures, and review of open jobs. The ideal candidate will possess strong analytical skills, attention to detail, and a proactive approach to managing financial and contractual workflows.

Key Responsibilities:

Invoicing & Financial Oversight

• Ensure completeness and accuracy of invoicing for all open alarm signals.
• Perform month-on-month invoicing comparisons to identify discrepancies or trends.
• Review and follow up on open jobs not yet closed to ensure timely billing.
• Monitor and enforce closure of maintenance jobs in accordance with company policy.

Contract Management

• Review of new contractual agreements in the system.
• Ensure sign-off of all new contractual agreements in line with company operating procedures.
• Ensure all contracts are reviewed/vetted by internal Legal department.

Customer Account Management

• Review of new customers in line with company risk policies.
• Review of new customer accounts, ensuring proper documentation and approval workflows.

Intercompany Transactions

• Manage intercompany purchase orders, ensuring proper documentation and reconciliation.
• Coordinate with internal stakeholders to ensure timely processing and resolution of intercompany issues.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Finance, Law, or related field.
• 3–5 years of experience in compliance, contracts management, or financial operations.
• Strong understanding of invoicing processes and financial controls.
• Basic understanding of contractual law.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
• Experience in credit management.

Key skills:

• Leadership and team development
• Strategic and analytical thinking and problem-solving
• Strong analytical and financial acumen
• Excellent communication, interpersonal and negotiation skills
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Process optimization and project management

Deadline:18th July,2025

go to method of application »

Job Description

• The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.

Key Responsibilities:

Team Leadership & Supervision:

• Lead and manage the O2C team, including clerks.
• Provide training, coaching, and performance evaluations.
• Allocate tasks and monitor workload distribution.

Process Oversight:

• Supervise end-to-end O2C activities including billing and collections.
• Ensure timely and accurate processing of customer orders and invoices.
• Monitor and improve KPIs such as DS(Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.

Customer Relationship Management:

• Resolve escalated customer issues related to billing, payments, and disputes.
• Customer Account Management
• Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

Shareholder Collaboration:

• Work closely with Sales, Customer Service, and Logistics tensure seamless order processing and customer satisfaction.
• Support internal and external audits by providing documentation and process insights.

Compliance & Controls:

• Ensure adherence tinternal controls, company policies, and regulatory requirements.

Reporting & Analysis:

• Prepare and present regular reports on receivables, collections, and team performance.
• Analyze trends and recommend process improvements tO2C Manager.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role.
• Proven track record in managing Commercial, Listed and Multi-national clientele.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).

Key Skills:

• Supervision and team development
• Strategic and analytical thinking and problem-solving
• Strong analytical and financial acumen
• Excellent communication, interpersonal and negotiation skills
• Strong attention tdetail and organizational skills
• Ability to work under pressure and meet deadlines

Deadline:18th July,2025