OTC Senior Manager at Fempower Recruitment Excellence

Job Description

• Are you ready to make a tangible impact in the logistics sector by driving excellence in credit and collections processes? Join a leading logistics organization that supports diverse industries with comprehensive supply chain solutions, including freight forwarding, warehousing, and last-mile delivery. This is your opportunity to lead a dynamic team and help optimize financial performance in a crucial operational area.

Duties:

• Contribute to the development and implementation of Credit and Collections and Accounts Receivable processes, including planning, policy design, and budgeting.
• Oversee and monitor the delivery and quality of credit and collections activities to minimize risk and ensure timely repayments.
• Develop and ensure compliance with credit management policies.
• Review account statuses and outstanding balances to prioritize collections and maintain customer accounts.
• Resolve difficult credit issues, review escalations, and oversee timely follow-up on overdue accounts.
• Identify opportunities for process improvements and recommend enhancements for increased effectiveness.
• Manage large or difficult credit accounts to foster positive customer relations and minimize outstanding debts.
• Coordinate with operational managers to ensure consistency in Accounts Receivable activities.
• Oversee payment processing accuracy and reconciliation of customer balances.
• Assess repayment terms to minimize credit risk in line with company standards.
• Monitor activities to identify problem areas and implement performance improvements.
• Design and implement best practices and solutions to enhance team performance.
• Recruit, develop, and motivate a team to achieve set objectives.

Requirements:

• Five years of relevant experience in credit management, collections, or accounts receivable.
• Strong leadership and project management skills.
• Proficiency in SAP and risk management techniques.
• Excellent customer relations skills.
• Sound knowledge of credit policies and collection strategies.
• Familiarity with the following:
• C programming (beneficial but not essential)
• Collections and credit management
• Customer relations and team leadership
• SAP financial systems
• Benefits:
• Medical Aid Contribution
• Provident Fund Contribution
• Annual Bonuses