Outbound Call Centre Agent - New Accounts at Truworths

Key Responsibilities    

• Handle all customer enquiries and queries
• Customer service and processing data – promptly respond to outbound/inbound calls and consistently uses the correct script per application status to obtain and verify data accurately (to process good quality accounts).
• Administration – consistently keep up to date with credit admin policies and procedures, adhere to house rules.
• Data Quality – proactively evaluate, update, obtain and process required information accurately, according to NCA requirements and risk policies and procedures.

Qualifications and Experience

• Matric or equivalent qualification.

Experience / Knowledge:

• Previous relevant experience is advantageous.

Competencies    

• Computer literate (Excel, Word).

Behavioural:

• High degree of self-discipline, personal drive and sense of urgency.
• Excellent listening and communication skills.
• Goal orientated.
• High stress tolerance.
• Team work.
• Adapt to change quickly, in a fast-paced environment.
• Honestly and trustworthy.
• Punctuality and good attendance.
• Display flexibility for other issues/tasks as they arise.
• Motivate and support co-workers to attain team and department goals.