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Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
Description
Webafrica is on the prowl for a super savvy Outbound Sales Agent for our Johannesburg/Cape Town office.
If you are a spunky go-getter who’s a little left-of-centre, totally customer orientated and your sales game is on fleek, then you could be the one.
We need an outbound sales consultant with the gift of the gab, who can sell over the phone, and face-to-face. Our agent X will be required to hunt for leads, cold canvas, and engage with new customers, as well as farm leads off the existing data base.
Every call is a consultation, where you will need to find the best product to meet the potential client’s needs. Not every solution will be the same. You’ll need to know your onions so you can give them the best possible service.
Most importantly of all, you will need to be dedicated to giving the best damn after sales service in the land, so that our customers stay happy and we can continue to satisfy their every online need with future upsell and cross-sell opportunities.
Requirements
Minimum requirements:
Grade 12
2 - 3 years telesales experience, preferably in an outbound scenario
MS Office Advanced Skills
A strong understanding of:
Cold Canvassing
Closing Sales
Targeting, Tracking and Measuring
A strong consultative approach (matching needs with requirements)
Managing and reporting on individual targets
Ability to manage the sales process through strong pipe line skills:
Hunting for new leads
Farming existing leads
Ideal Requirements:
2-3 years of face-to-face sales experience
ICT industry exposure with sound knowledge of ISP services
Account management experience
Customer retention experience
Pipe line reporting
Key Competencies:
Excellent verbal and written communication skills (English)
Customer focused and brand aware
Self-motivated and self-disciplined
Ability to work independently and within a team
Time Management Skills
Attention to detail
Deadline & target driven
Tools of trade provided:
Laptop
Headset
This role is office-based, should the need arise where you will be required to work from home for a time, connectivity. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.
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