Jobs at Webafrica

Description

How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals?

Now is your chance!

Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well.

So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us!

Send us your deets so we can meet!

You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre, Fixed LTE, VoIP and ADSL

 

If you are interested in this position, please apply on our career section on our Website: www.webafrica.co.za by no later than Friday 6th August 2021.

If you do not hear from us within 2 weeks after you submitted your application, please regard your application as being unsuccessful.

Requirements

Minimum Requirements:

• 1+ Year customer services experience within an ISP Call Centre

• 1+ Year technical and desktop customer service experience

• Strong understanding of ISP Networks

• Experience using remote desktop support applications

• Willing to work shifts (including weekends & public holidays)

• Reliable transport

Mandatory Requirements:

• CompTIA A+ Certification (Internationally recognised certification) - Please attach Certification to CV.

Ideal Requirements:

• Exposure to a Customer Service Scoring System (eg. Net Promoter Score)

Desired Skills:

• Call Centre

• Technical Support

• Written And Verbal Communication

• Attention to detail

• MS Office (Word

• MS Office (Excel

• MS Outlook

• Conflict Resolution

• Multitasking

• Time Management

• Technical Literacy

• Analytical

• Problem Solving

• Customer Service

Key Performance Areas (KPA’s) (specific duties):

• Provide efficient and effective support to Webafrica Customers around billing and technical queries via Telephone and WhatsApp Live Chat

• Provide support to Webafrica Customers using remote desktop services or in person in a timely manner

• Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices etc.)

• Escalation of Faults beyond 1st Line Support

• Email to Fax configuration

• Router Configuration

• Customer Account Management

• Updating customer records

• Account activations/cancellations

• Account payment management

• Advising customers on account balances

• Account reconciliations

• Credit and debit note management

• Meeting Daily Ticket, Live Chat and Call Targets

The position includes but is not limited to the above KPA's

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your wellbeing and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We think of your future too

Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Quarterly individual performance recognition awards

Even bigger Annual individual awards for the Webafricans that outshine the rest

* Team buildings are a big deal as well as other cultural activities which happen regularly

go to method of application »

Description

Webafrica is on the prowl for a super savvy Outbound Sales Agent for our Johannesburg/Cape Town office.

If you are a spunky go-getter who’s a little left-of-centre, totally customer orientated and your sales game is on fleek, then you could be the one.

We need an outbound sales consultant with the gift of the gab, who can sell over the phone, and face-to-face. Our agent X will be required to hunt for leads, cold canvas, and engage with new customers, as well as farm leads off the existing data base.

Every call is a consultation, where you will need to find the best product to meet the potential client’s needs. Not every solution will be the same. You’ll need to know your onions so you can give them the best possible service.

Most importantly of all, you will need to be dedicated to giving the best damn after sales service in the land, so that our customers stay happy and we can continue to satisfy their every online need with future upsell and cross-sell opportunities.

Requirements

Minimum requirements:

• Grade 12

• 2 - 3 years telesales experience, preferably in an outbound scenario

• MS Office Advanced Skills

• A strong understanding of:

  • Cold Canvassing

  • Closing Sales

  • Targeting, Tracking and Measuring

  • A strong consultative approach (matching needs with requirements)

• Managing and reporting on individual targets

• Ability to manage the sales process through strong pipe line skills:

  • Hunting for new leads

  • Farming existing leads

Ideal Requirements:

• 2-3 years of face-to-face sales experience

• ICT industry exposure with sound knowledge of ISP services

• Account management experience

• Customer retention experience

• Pipe line reporting

Key Competencies:

• Excellent verbal and written communication skills (English)

• Customer focused and brand aware

• Self-motivated and self-disciplined

• Ability to work independently and within a team

• Time Management Skills

• Attention to detail

• Deadline & target driven

Tools of trade provided:

• Laptop

• Headset

• This role is office-based, should the need arise where you will be required to work from home for a time, connectivity. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.