P&CI Specialist (Risk Management, Assurance and Process Improvement) at The Heineken Company

Purpose:

• The core activities of the P&CI Specialist are to support the P&CI managers in the following areas to become a trusted partner for Local Management and Functions in achieving business objectives:
• Controls Monitoring – adequately monitor and report on the effectiveness of key controls, providing management with the information necessary to manage risks in an effective manner.
• Process & Control Management – to support development of standard operating procedures in line with Heineken frameworks for the OpCo.
• Continuous Process Improvement – enable the business to solve problems in an agile way to drive efficiency and continuously maximize performance through training, initiatives, and reviews.
• Risk Management – be is a trusted partner in achieving business objectives, by facilitating the identification and assessment of key risks, assist with design of proper risk responses and providing assurance thereof.
• Compliance – to support and monitor adherence to key control frameworks within the OpCo to protect HEINEKEN’s assets and reputation.
• Fraud Management - to provide support to help prevent, detect and respond to fraud by facilitating the identification and assessment of key fraud risks, assist with design of mitigating controls and providing assurance thereof.
• Assurance - assists in coordinating the Lines of Defense activities (including Global Audit and External Audit).

Provide direct support to the P&CI Managers in the following:

Process & Control Management:

• To ensure business processes and controls are appropriately designed, constructed, implemented and maintained.
• Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology and HEINEKEN Enterprise Process Model (HEPM).
• Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.
• Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.

Control Monitoring:

• To monitor and test control effectiveness and drive the implementation of remediating actions.
• Ensure that the effectiveness of controls is monitored and/or frequently tested.
• Support / coordinate Management in putting the appropriate actions in place and monitor the progress of remediating activities.

Process Improvement:

• To embed a process improvement culture, drive process and control improvement and realise benefits.
• Drive a culture of continuous improvement, benchmarking and innovation.
• Map end to end processes to identify and assess risks and control designs.
• Identify and clearly articulate the root cause of issues identified and impact thereof, and recommend changes to business processes that will address the control weaknesses.
• Build process improvement capabilities through training and people development.
• Challenge existing processes to identify improvement opportunities using benchmarks and external best practices.
• Quantify financial benefits and costs associated with improvement ideas. Analyse impact of changes on processes and ways of working.
• Support / coordinate implementation of process improvements and inform Local Management about the progress on a regular basis. Ensure that the global process improvement methodology (Lean / Six Sigma) is applied.
• Evaluate the success of the improvement projects and the benefits realised.
• Risk Management:
• To lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
• Drive the implementation of a comprehensive Risk Management (RM) framework.
• Identify relevant risks for the business. Analyses, measures and evaluates risks.
• Conduct Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks.
• Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.

Fraud Management:

• To improve fraud prevention and detection and support fraud investigation when required.
• Raise fraud awareness through promoting the ‘Speak-up’ procedures.
• Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.
• Discuss and support incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).
• Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit.

Compliance Management:

• To provide assurance that processes and controls are designed, implemented and operating in line with the relevant policies, procedures and HEINEKEN Rules.
• P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provide advice, support and challenge during the implementation of policies (global & local).
• Register, track and log policies & procedures. This includes the review and challenge of the self-assessment activities.
• If requested, provide advice, support and challenge to the design of policies (global & local).

Assurance Activities:

• To support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.
• Plan, lead and execute audits to evaluate the risks and the established controls in all business processes in the OpCo.
• Work with Global Audit to ensure a consistent and efficient audit plan is adopted.
• Support and/or execution of audits in global audits (inside or outside of the OpCo) at the request of the Audit Committee, via Global Audit.
• Support the audit through providing information or specialist input where required (Local P&CI team members may perform controls testing or other audit activities on behalf of Global Audit when agreed with OpCo FD/FM).
• Define and execute remediation plans (in agreement with Management). Track and monitor the progress of remediating activities.
• Work closely with external auditors in respect to the Financial Controls Audit to enable reliance on the work of internal audit, thus driving reductions in the overall audit fees.

Education:

• Suitable tertiary degree in finance or accounting.
• Professional certification: Preferred - CA(SA) Added advantage - CIA/ CIMA/ CFE Certified Fraud Examiner / Certified Risk Management Professional designation from IRMSA. 
• Other recognized certifications in Six Sigma (Yellow/Green/ Black Belt)/ PMP / Prince 2 would be an added advantage.

Experience:

• 3-5 years of experience in the Process & Control Improvement environment.
• Effective performance of audits on both operational and financial controls - primarily corporate environments, e.g. Shared services (order to cash, procurement to pay, etc), Corporate Finance, HR, Corporate Affairs, Legal, Transformation, Innovation, etc.
• Facilitation of workshops relating to risk assessments or process improvements.
• Proven success in projects and collaboration efforts within multiple discipline teams.
• Superior communication, negotiation, and persuasive skills, diplomatic and tactful, especially with senior management, including excellent report writing skills.
• Sound sense of independence, responsibility, professionalism and show integrity and resilience in case of pressure, challenge, or setback.
• Ability to collect and analyse complex data, evaluate information and systems to reach logical conclusions and provide strong effective business-oriented recommendations.
• Ability to travel primarily locally and adhoc Internationally.
• Good understanding of frameworks and regulation, e.g. COSO Internal Control and ERM, ISO 31000, IFRS, GDPR/ POPIA, Companies Act, Liquor Act of 2003, Labelling and Advertising Regulations, Taxation and Excise Duties, Consumer Protection Laws, Competition Laws, etc will be advantage.
• Proven ability of working in an international setting will be advantage.
• Operational audits experience within FMCG and Beverages sector will be advantage.
• Advanced Excel knowledge and SAP ERP, Barnowl GRC, Aris Express/ Visio, SNOW GRC ServiceNow and ACL knowledge will be advantageous.