The role - what you’ll do:
The primary purpose of the role is to ensure that partners and their clients are successfully on-boarded onto Dext, and new products are seamlessly integrated, with as little churn as possible.
Core
- Create content in accordance with global content plan
- Make sure partners and clients are actively using and enjoying their experience with Dext
- Experiment and innovate with techniques to ensure ongoing partner success.
- Build and refine internal processes that can scale as the team grows
- Report product issues to Product team to improve South African user experience
Adoption
- Assist Partners post upsell/conversion to implement Dext and the product they’ve purchased across their practice
- Driive internal best practices with Partners
- Prepare Partners for the next upsell cycle and decreasing time between sales
Retention
- Determine the Partners that are at risk of churn and develop a process to target them based on their requirements
- Proactively engage with partners that are at high risk of churn to ensure churn prevention
- Build on existing reporting to enhance Dext’s ability to prevent churn of both partners and partners’ clients
About you - what we are looking for:
- Tenacious, confident, enthusiastic
- Strong listener and ability to present technical information in a simple manner
- Conversational, personable, optimistic, inquisitive
- Curious, helpful, thoughtful, creative
- Technical, detail-oriented, comfortable handling data, organised
- Can handle objections
- Ability to challenge
- Highly motivated, driven, ambitious
These are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.
You can read more about our Diversity & Inclusion commitments here.
What you will be a part of:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:
- Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
- Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
- Be Together - We are one team. There is no such thing as individual success without team success.
What we will give you - the perks:
- Competitive salary
- Holiday allowance
- Employer-paid private medical aid
- Access to L & D training platforms
- Friday drinks
- End-of-quarter social events
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