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  • Posted: Apr 20, 2020
    Deadline: Not specified
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    MFS Africa is the best gateway to send money to mobile wallets in Africa. We cover 120 million mobile money recipients across all major networks. Connect to us and expand your payout network in an instant. Our mission at MFS Africa is to develop and distribute tailored yet scalable mobile financial solutions to underserved markets across Africa. We provide...
    Read more about this company

     

    Partner Support Analyst (after hours support)

    The Role:

    MFS Africa is the leading digital payments hub in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to unbanked people. MFS Africa connects over 180 million mobile money users across sub-Saharan Africa through its platform – the MFS Hub. As a B2B platform company, the MFS Hub processes cross-border remittances, merchant payments, airtime top-ups, detects/prevents fraud, and runs a world-class back-office.

    MFS Africa seeks a self-motivated, energetic Partner Support Analyst. You will work with the Partner Support Manager and other Analysts in resolving both general back office customer calls and technical issues reported by and affecting our partners and ensuring that support calls and help desk tickets are dealt with promptly and appropriately. Further to this, you will participate in the continuous learning of the organisation through documenting novel issues and appropriate steps for their resolution. We look forward to you bringing your expertise as an advanced technical help-desk specialist with previous experience in Telco/ICT customer support environments on making customer journeys a pleasant experience. You will constantly provide valuable input into the improvement of services through network and services monitoring, proactively problem-solve to avoid similar issues re-occurring and apply best-practice when resolving customer issues. You will work closely with the team of current Partner Support Analysts in customer-query management and issue resolution.

    This position is based in Johannesburg and you will be required to work after hours, Monday to Friday and weekends (one Saturday and two Sundays per month). Hours worked per week will not exceed 40 hours per week.

    Requirements

    • Diploma/Bachelor’s degree in a relevant field
    • Certification in customer care-related courses advantageous
    • Previous experience on the use of various service desk tools
    • Advanced technical help-desk experience, with network monitoring tools and methodologies advantageous
    • 1 – 3 years of experience in a customer support or technical support role

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    Benefits

    • Ranked by Fast Company as Second Most Innovative Company in Africa
    • Work with innovative new technologies on the cutting edge of fintech.
    • Attractive package including performance bonus
    • Strong and collegial company culture with 20+ nationalities represented
    • Massive growth potential
    • Bring simple and relevant financial services to the developing world - make a difference!

    Method of Application

    Interested and qualified? Go to MFS Africa on www.linkedin.com to apply

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