Partnerships Manager at Crayon

What you'll do

Partnerships:

• Create and manage SLA agreements with partners
• Monitor SLAs of partners and hold them accountable where necessary
• Research/expand potential new partnerships to either improve existing services or develop new services that benefit the organisation’s objectives
• Escalate any outstanding operational issues with partnerships
• Ensure quality assurance of delivery of partners
• Project manage any deployment of partnerships and/or partner projects
• Take ownership of the build/maintenance of process documentation related to partnerships
• Update reports on the health of partnerships and their meeting of targets
• Develop potential new CSI partnerships that align with the company values and objectives

Procurement:

• Solely responsible for the end-to-end procurement process in its entirety, and the executives involved in each step of the process
• Keep a strong relationship with finance to update them when needed (PO sign-off, Invoicing, approval, payment, and proof of deliveries)
• Forecast potential needs for upcoming growth and maintenance both for the programs the company implement and the needs of staff
• Research potential sources for procurement and new strategies that may be more cost-effective
• Manage and develop relationships with procurement suppliers
• Project manage delivery timelines with suppliers
• Ensure the asset management team has enough stock to perform their duties
• Perform risk assessment on procurement planning and prepare reports on budget/resource planning
• Support direct operations and the rest of the organisation with procurement to meet their needs
• Develop supply chain process documentation
• Negotiating with suppliers and vendors to secure advantageous terms

Monthly key performance metrics:

• Cost savings per budget
• Timeous procurement
• Performance of partners linked to SLAs
• Quality of procurement
• Successful onboarding of partners

What you'll need

• Minimum qualification: Matric
• Minimum 5 years’ experience in a lead or manager role with partnership management and procurement
• Experience in managing multiple partners simultaneously across various industries
• Experience tech procurement advantageous
• Excellent computer skills and proficiency in Excel, Word, Outlook, and PowerPoint and experience with G-suite advantageous
• Experience in supply chain management is a must
• Excellent communication skills both verbal and written
• Excellent relationship-building skills
• Proven work experience in project management and planning/forecasting organisation needs
• Ability to manage multiple partnerships and projects across multiple provinces
• Strong Information Technology knowledge and ability to learn and apply new technologies and skills
• Strong knowledge of administrative effectiveness and operations management
• In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms
• Full Covid-19 vaccination status

Personal attributes:

• Good verbal and written communication skills
• Management and leadership skills
• Strong time-management skills, with the ability to prioritise tasks
• Highly organised, detail-oriented, and data-driven
• Excellent analytical and problem-solving skills
• Works well across departments
• Able to manage multiple workflows to completion