Parts Manager at Volvo Group

Job Objectives

Managing and developing staff in Parts Department 

• Operate Performance Appraisal and subsequent actions. 
• Maintain discipline within the department.
• Ensure required working hours are adhered to.
• Maintain adequate trained staff levels to achieve objectives.

Ensure highest degree of customer satisfaction 

• Follow up customer orders (especially back orders and VOR’s) and provide feedback.
• Examine transactions to determine how to improve service.
• Deal with queries immediately.

Maintain agreed profit margins and return on investment 

• Budgetary expenses within limits.
• Overhead expenses within limits.
• Credit control.
• Price discrepancies.
• Stock levels up to date.
• Maintain stock in saleable condition.

Actively maintain and achieve acceptable market share 

• Devote appropriate action to increasing market share according to the budget.

Warehouse Stocking 

• Monitor cost of VOR, buy bulk as compliance to KPI.
• Do not overstock or under stock.
• Follow Volvo prescription on stocking.
• Maintain the integrity of the stock.
• Ensure sufficient packing.

Ensure housekeeping of department according to requirements 

• Ensure appropriate security measures.
• Ensure adherence to S.H.E. directives / requirements.

Compliance to ISO 9001 and Safety 

• All process in your area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.

Qualification & Job Experience: 

• Matric/N3.
• Diploma in Warehouse management or a minimum of three years warehousing experience an advantage.