Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 4, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Aurora Health Care is proud to be a part of Advocate Aurora Health, the 11th largest not-for-profit, integrated health system in the United States and a leading employer in the Midwest with more than 75,000 employees, including more than 22,000 nurses and the region’s largest employed medical staff and home health organization. A national leader in cli...
    Read more about this company

     

    Patient Service Representative II – Advocate Aurora Summit

    About the Job

    • Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects copayment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments and coordinates more complex scheduling of ancillary services appointments, tests and procedures. Maintains, confirms and/or secures prior authorization required to receive physician or medical services as needed. Acts as a staff and department resource.

    • Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.

    • Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed.

    • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.

    • Coordinates the scheduling of more complex patient appointments, tests and procedures. Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.).

    • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.

    • Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments.

    • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.

    • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.

    • May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends.

    • Acts as a resource to patient services staff, resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff.

    Scheduled Hours

    3/4 days per week – clinic open Monday – Friday, 8:00am – 5:00pm. 

    No weekends, no holidays.

    *Sign on bonus – $1000!!!

    Licenses & Certifications

    None Required.

    Degrees

    High School Graduate.

    Required Functional Experience

    Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception.

    Knowledge, Skills & Abilities

    Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff.Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.Excellent organizational skills.Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.Ability to work in a fast paced environment with a strong attention to detail and accuracy.

    Method of Application

    Interested and qualified? Go to Aurora Health Care on careers.aah.org to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Aurora Health Care Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail