Patient Services Manager at Busamed

Summary

• The Patient Services Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings

Requirements

• A tertiary qualification in Administration or Office Management or related
• Grade 12 or equivalent NQF level 4 qualifications
• Intermediate computer skills
• Knowledge of Medical Aids
• Customer service orientated with high working standards
• Excellent Interpersonal and communication skills
• SAP will be an advantage

Work Experience

• Minimum of 3 to 4 years’ experience managerial position

Knowledge

• Compliance with Group Policy and Procedures
• Implementation, monitoring and maintenance
• Ensure staff collect deposits and surcharges where applicable
• Ensure confirmations is obtained regularly
• Ensure staff discharge patients in a professional, orderly manner
• Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients were applicable
• Liaise with doctors and related departments regarding Theatre List and diagnosis
• Liaise with nursing staff regarding bed bookings
• Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
• Ensure DNYB report is maintained and at an acceptable level
• Ensure correct procedures are followed by staff at all times
• Ensure cases are updated appropriated and per agreements with medical aid
• Ensure adequate turn-around times are maintained
• Oversee the case management function
• Assist with the implementation of a new billing system
• Oversee and streamline billing and collections processes
• Month-end closing of the billing group information, Billing planning and implementation
• Plan and implement quality assurance for all processes
• Personnel development and staff meetings

Deadline:17th June,2026