At Busamed, we are dedicated to providing exceptional healthcare services, and we are always looking for passionate and talented individuals to join our team. Whether you're a seasoned professional or just starting your career in healthcare, Busamed offers a dynamic and supportive work environment where you can grow and make a meaningful impact.
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The Patient Services Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings
Requirements
A tertiary qualification in Administration or Office Management or related
Grade 12 or equivalent NQF level 4 qualifications
Intermediate computer skills
Knowledge of Medical Aids
Customer service orientated with high working standards
Excellent Interpersonal and communication skills
SAP will be an advantage
Work Experience
Minimum of 3 to 4 years’ experience managerial position
Knowledge
Compliance with Group Policy and Procedures
Implementation, monitoring and maintenance
Ensure staff collect deposits and surcharges where applicable
Ensure confirmations is obtained regularly
Ensure staff discharge patients in a professional, orderly manner
Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients were applicable
Liaise with doctors and related departments regarding Theatre List and diagnosis
Liaise with nursing staff regarding bed bookings
Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
Ensure DNYB report is maintained and at an acceptable level
Ensure correct procedures are followed by staff at all times
Ensure cases are updated appropriated and per agreements with medical aid
Ensure adequate turn-around times are maintained
Oversee the case management function
Assist with the implementation of a new billing system
Oversee and streamline billing and collections processes
Month-end closing of the billing group information, Billing planning and implementation
Plan and implement quality assurance for all processes
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