People Operations Specialist at Unilever

JOB PURPOSE

• The People Operations Specialist is an expert in Workday employee data management and Hire-to-Retire processes, including onboarding, role changes, absences, and exits within the assigned market. Acting as Tier 1 in the Service Delivery Model, this role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.
• You’ll be part of a team that believes in doing work that matters — for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

Workday Employee Data Management:

Onboarding:

• Set up Workday profiles for new hires from recruitment.
• Generate required business letters and contracts.
• Manage cancellations for declined offers or no-shows.
• Support on completing joiner checklist steps.

Role Changes/Promotions/Exits:

• Process employee moves, promotions, and exits in Workday, ensuring data accuracy across elements (i.e. cost center).
• Coordinate case closure with stakeholders and in-market partners.
• Initiate EIB uploads for mass data changes.
• Provide Workday data support to stakeholders as required.

Pay & Benefits Management:

• Collaborate to maintain accurate compensation data into payroll systems.
• Support of enrolment and derolment of benefits, including coordination across journeys to ensure OTIF processing.
• Process HR-related purchase orders.

Exit Management:

• Execute voluntary and involuntary employee terminations in Workday (steps that are not self-served).
• Collaborate with in-market partners for seamless exits and clearances.
• Handle severance administration.

Effective Systems Integration:

• Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers).
• Create and update local SOPs and work instructions.
• Proactively flag technical issues to relevant stakeholders to mitigate employee experience disruptions.

Additional Responsibilities (Market-Specific, As Required):

• Generate reports, analytics, and audits for validation purposes.
• Serve as a point of contact for projects and support on continuous improvement initiatives.
• Maintain Governance piece for their area of responsibility – including updating of SOPs and Change management to the team
• Verifying salary impacting/pay letters daily, keeping a record of errors and working with line managers to correct with fellow team members.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum 2-5 years proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering.
• Familiarity with HR processes and policies, ideally in multi-country or regional operations.
• Proficiency in Workday and ServiceNow (or similar systems like SAP).

SKILLS

• Required proficiency in English
• Understanding of Agile ways of working – using Gantt Charts, SCRUM.
• Strong written communication skills, capable of delivering clear and concise real-time information
• Providing consistent feedback and stakeholder management
• Advanced Excel proficiency and ability to turn data into action.
• Excellent problem-solving skills and customer-centric mindset.
• Demonstrated multitasking and prioritization skills in fast-paced environments.
• Commitment to quality, accuracy and adherence to SLAs.
• Effective team collaboration across global hubs/locations.
• Effective Project Management skills, understanding of Gantt Charts and similar project management tools.
• Adaptability to new technologies and systems.