People Operations & Training Executive at Hilton

JOB DESCRIPTION

• A People Operations & Training Executive's role is to a) provide HR support, b) implement training activities at the hotel, and c) assist hotel management in providing a great place to work which is safe, fun, motivational and complies with labour laws and company & brand values

Being a Great Team Member

As a People Operations & Training Executive, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent Team Member experience. A People Operations & Training Executive will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Communicate pro-actively, clearly and constructively with other team members to help deliver great team member and guest experiences at our hotel
• Be a role model for others by demonstrating passionate, friendly brand-specific service to guests and team members at all times
• Be willing to roll up your sleeves and help in other departments during busy periods and as required, 
• When starting your workday, check in with the Guest Operations Manager, ask where help is needed most and spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts 
• Be aware of planned team meetings and learning sessions and attend as required
• Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees 
• Execute any other duties as assigned by the People Operations Manager or Chief Host

People Operations Specifics

• Manage the HR administration process, covering the whole TM life cycle from recruiting to exit 
• Be the Learning & Development function champion of the Hotel, leading the function and all related activities.
• Develop and Manage all Learning & Development Activities in the Hotel.
• Keep team member files complete and up-to-date, and ensure administrative HR compliance with company policies, labour laws and any other legal regulations relevant to the hotel 
• As instructed by the People Operations Manager, coordinate and administer the performance feedback and talent management process in the hotel 
• As instructed by the People Operations Manager, ensure a great on-boarding experience for new Team Members on all levels and in all departments, in close co-ordination with department managers 
• As instructed by the People Operations Manager, work closely with Department Managers on the development and training of talent on property, by proposing and establishing a robust training and development offering for all levels and all departments
• Support talent retention by monitoring the execution of departmental team action plans which result from regular one-to-one conversations between Department Managers and individual TMs (e.g. VIP Talks)  
• Administer QA relevant trainings on property to ensure QA compliance, facilitate new hire orientations (NHOs) and other mandatory brand-specific trainings
• Assist Chief Host and hotel management in driving engagement & trust
• Bring company campaigns such as Travel with Purpose, Thrive at Hilton, Catch Me at My Best etc. to the attention of Chief Host and Department Managers and engage the hotel 
• Be the Employee Engagement champion, leading all engagement activities for the Hotel
• Perform other HR administration-related responsibilities as assigned or required

What are we looking for?

A People Operations & Training Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR Officer, Training Officer or equivalent role
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CIPD qualified or working towards qualification, or equivalent
• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• IT proficiency