People Shared Services Officer: Contact Centre at Tiger Brands

Contract Duration: 6 Months

• Within your functional work stream, you deliver cost-efficient and effective People Services to employees and managers across the organization, consistently meeting all contracted Service Level Agreements (SLAs) and demonstrating a strong customer-oriented approach. You are expected to follow standard procedures and document all activities to ensure compliance with legal requirements and to achieve the desired efficiency gains.

WHAT YOU WILL DO:

KEY RESPONSIBILITIES

• Accurately carry out all People transactional activities within the scope of your functional work stream, or provide Tier-1 call centre support to all employees and leaders across Tiger Brands.
• Maintain and monitor SLAs between the People Shared Services (PSS) Centre and business areas.
• Review and regularly develop or customize People reports and metrics to meet evolving business needs.
• Participate in regular meetings, invite stakeholders to PSSC functional work stream events, and encourage participation and feedback from the business to support SLA improvements.
• Keep business teams informed of any changes.
• Continuously update all stakeholders on process changes, system updates, and other relevant matters related to the PSSC area of responsibility.
• Serve as the Subject Matter Expert (SME) for functional work stream processes using the designated HCM system.
• Consistently deliver improved People administrative services.
   

WHAT YOU’LL BRING TO THE TABLE:

Key Attributes and Competencies

• Service-oriented – know SLAs and make sure to deliver within the agreed time and/or quality
• Precision – ensure to understand the customer’s queries to be able to resolve them the first time
• Communication skills – ability to communicate with different types of workforces and hierarchical levels

Qualifications for Internal Candidates 

ESSENTIAL SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Business or Human Resources (HR), or a related field
• Professional HR certification or membership is advantageous
• 3–4 years of post-qualification experience in HR or a Shared Services Centre (SSC) environment
• 2–3 years of experience in an operational role within an HR SSC, managing functional work stream transactions
• Proficiency in HR Information Systems, preferably Workday
• Proven experience in managing Service Level Agreements (SLAs)
• Demonstrated ability to collaborate with cross-functional and multi-regional teams

Deadline:25th August,2025