Performance Manager: Employer and Pay Date Management at Capitec Bank

Purpose Statement

• To manage and to ensure a client focused, high performance environment is developed and sustained within the Capitec Employer and Pay Date Department.

Experience
Minimum:

• 2-3 years’ experience managing and leading a team in a client service environment

Ideal:

• Min of 2 years' experience in a South African payment environment within Retail/Banking/Customer Service 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• Diploma in Management

Qualifications (Ideal or Preferred)

• Post Graduate Diploma in Management
• Knowledge

Minimum:

• Knowledge and understanding of:
• Budgeting and resource planning 
• General management and business knowledge in retail or finance/banking industry
• Customer Relationship Management (CRM) 
• People management and development

Ideal:

• South African banking environment
• Capitec Bank services, products, policies and procedures 

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Analytical Skills

Competencies

• Delivering Results and Meeting Customer Expectations
• Creating and Innovating
• Deciding and Initiating Action
• Adapting and Responding to Change
• Analysing
• Persuading and Influencing
• Planning and Organising
• Leading and Supervising

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals