Personal Lines Underwriter at PSG Konsult Ltd

Job description:

• To provide underwriting assistance to the Advisers. The position will focus on personal lines. 

Responsibilities:

• Source quotes across insurer panels and recommend suitable cover to clients.
• Issue policy documents, schedules, and endorsements accurately and on time.
• Process renewals, mid-term adjustments, and cancellations.
• Handle day-to-day client queries and explain policy terms clearly.
• Identify cross-sell and upsell opportunities within the client portfolio.
• Manage renewal retention through effective client negotiation.
• Maintain accurate records on the policy admin/CRM system and meet production targets

Minimum requirements:

• Matric/Grade 12 & NQF Level 4/5 in short term insurance - Essential
• RE5 (Regulatory Exam) completed
• Min of 5 years’ relevant short term insurance underwriting experience, knowledge and skills (Personal Lines)
• Proficient in both spoken and written English and at least one other of the official South African languages
• Solid working knowledge of personal lines classes (motor, household/buildings, contents, all-risk, personal liability).
• Proficient in MS Office including Excel and underwriting/policy administration systems including product provider systems including Santam and Old Mutual Insure systems
• Comfortable and confident engaging with clients telephonically and in person daily

Competencies required:

• Warm, personable, and genuinely enjoys talking to people — this is a daily, relationship-driven role, not a back-office number-crunching job
• Patient and a good listener; personal lines clients often need things explained simply and reassuringly (it's their home, car, or family's cover)
• Trustworthy and reliable — clients need to feel confident handing over sensitive financial and personal information.
• Calm under pressure; can handle frustrated clients (e.g., after a claim or a premium increase) without getting rattled
• Detail-oriented and methodical, since underwriting errors have real financial consequences.
• Self-motivated and organized enough to manage a full portfolio of renewals without things slipping through the cracks
• Team player who collaborates well with claims and other departments to sort out client issues quickly

Closing date: 28-Jul-2026