Travelopia is the home for brands that create extraordinary travel experiences. We are at the forefront of global travel for those wanting something distinctive. Each of our customers demands a different experience. We give them this through real understanding and expertise. It’s at the heart of all we do at Travelopia.
Specialist travel is all we do. P...
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We are now searching for ambitious and driven Personal Travel Planners to join our growing team in Cape Town! Our team is responsible for curating memorable holiday itineraries by using their in-depth knowledge to provide an unforgettable experience for our Sovereign and Citalia customers. They are highly motivated, enthusiastic and proactive with an appetite for sales, travelling and ensuring our customers get an unrivalled customer experience from enquiry to returning back from their holiday.
What You Will Be Doing:
Speaking with our direct customers and travel agents to create tailor-made and exciting holiday itineraries
Proactively following up on warm sales leads and working to achieve and exceed sales targets. Continuously looking for sales opportunities and driving repeat business
Use our ‘Sales Framework’ to ensure you fully understand the customers’ requirements and offer the best call experience
Use a variety of systems to book all elements of the customer’s holiday
Dealing with the full lifecycle of customer queries and service from pre to post departure. Developing relationships and making appropriate recommendations
Delivering exceptional service to customers providing a prompt response to queries, answering inbound calls, emails, and leads from prospective customers in an efficient manor
Working toward sales targets with incentives
Taking ownership and accountability of own quality of work to minimise risk of errors
What We Are Looking For:
Well travelled individuals with a thirst for understanding our destinations and product
Having previous sales experience would be preferred with a real hunger for closing the sale
Be passionate about our customers and the service we give them in order to enhance their enjoyment of our holidays
Excellent telephone manner with the ability to build rapport very quickly with customers
Ability to prioritise workload and show a high level of urgency. Shows flexibility, quick thinking and a highly organized approach
High attention to detail showing accurate grammar and numerical skills
Enthusiasm, motivated and a passion to deliver excellent sales and service with a ‘can do’ attitude
Experience of working with Microsoft applications and able to pick up new systems easily
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