Personal Travel Planner at Travelopia

Summary:

• American Holidays are looking for a full time Personal Travel Planner to join their expanding sales team in Cape Town! This role is ideal for someone who is enthusiastic and looking for a new challenge in an exciting industry. Also someone who is focused to accomplish goals, results driven, resilient, and confident with the ability to establish a rapport and build relationships with customers and colleagues.

What You Will Be Doing:

• Plan and create tailormade itineraries based on the customer’s requirements
• Deliver exceptional service to customers providing a prompt response to queries, develop relationships and making appropriate recommendations
• Answer inbound calls, emails and leads from prospective customers in an efficient manor
• Proactively follow up with prospective customers by conducting outbound communication (phone and email) overcoming obstacles and converting leads into sales as we well as identifying new opportunities by upselling
• Working toward sales targets with incentives
• Maintain a strong awareness of the current product offering and develop that knowledge through self-development as well as opportunities to attend educational trips to our destinations
• Work closely with other departments
• Ownership and Accountability of own quality of work to minimise risk of errors
• Provide feedback to team leaders on customers/market/ any relevant information affecting conversion.
• Share knowledge among the team - feedback and present from trips

What We Are Looking For:

• A passion for travel
• Proven experience working as Travel Agent or Tour Operator using a GDS
• Track record of exceeding sales and service targets
• Highly motivated
• Excellent communication skills, building strong relationships
• Ability to work well under pressure meeting business targets
• Strong focus striving to exceed customer expectations
• Commercial awareness with excellent attention to detail
• Pro-active problem solver
• Take ownership of own performance and development
• Confident, self-motivated and excellent collaborator
• Ability to be flexible supporting business events, evenings, weekends and bank holidays
• An understanding of a sales call centre and retail environment
• A valid passport and the ability to travel abroad when required by the business