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OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Interact with clients over the phone
Do quotes for Outsurance Pet and Checkers Pet Products
Provide our clients with sound advice on Pet Insurance
Cross Sell Personal OUTsurance products to clients
Qualifications
Requirements:
Candidate must be fit and proper, as this is a FAIS role
Flexible to work shifts up to 6pm on weekdays and work weekends (specific hours will be discussed)
Public holidays shifts are included
Must be multilingual
Prepared to work on a Performance Based Remuneration System
Love for animals would be preferable
Experience:
Previous experience dealing with clients in a sales capacity
Exposure to sales and/or client care is essential for both system knowledge and in dealing with clients
Additional Information
Attitudes and Skills:
Sales oriented
Attention to detail/quality orientated
Deadline and results orientated
Tenacious
Enthusiastic and passionate about the job and the company
Effective at planning and organisation
Work management and teamwork
Problem solving
Adaptability
Integrity
Tolerance for stress
Interpersonal and communication skills
Selling skills
Negotiations
Keyboard skills
Administration skills
Influential
Practical learning
Excellent telephone etiquette and communication skills
Sales structure
Principles of client service
Computer literacy product
Systems knowledge and/or potential to acquire such knowledge within a short space of time
Knowledge:
Principles of sales
The workings of a call centre
Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time
At least 6 months call centre experience or exposure is advantageous
Additional Information:
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Recognition, Honesty, Profitability, People Development, Passion and Recognition
Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
The successful candidates will be remunerated on a performance based salary system
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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