Jobs at OUTsurance

Job Description

Do you want to be a part of building the best enterprise development team in South Africa?  Do you live and breathe software development and want to work with others who do the same?  Come and join us at OUTsurance and help us build awesome software, using awesome technology with awesome people

Responsibilities:

Design, Develop, Implement and Support web and windows based applications

Qualifications

• Minimum 7 years or more experience in software development

• Love of all things software development

• Good knowledge of the .NET platform, and C# or Angular

• Deep knowledge of .NET Core

• Excellent software design skills

• Experience with agile process and technical practices

• Automated testing experience

Additional Information

Advantageous:

• Xamarin / native mobile experience JS framework experience (Angular, Flux, React)

• F# experience

• JS framework experience (Angular, Flux, React)

• Azure/AWS experience

Competencies:

• Ability to apply industry best practices for application architectures & standards

• Ability to give input into innovative solutions

• Ability to work under pressure and tight deadlines

• Self-motivated and a self-starter

• Ability to work in a team environment

Additional information:

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition. Enthusiastic in dealing with challenges in a stressful, deadline orientated environment is essential

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Job Description

• Interact with clients over the phone

• Do quotes for Outsurance Pet and Checkers Pet Products

• Provide our clients with sound advice on Pet Insurance

• Cross Sell Personal OUTsurance products to clients

Qualifications

Requirements:

• Candidate must be fit and proper, as this is a FAIS role

• Flexible to work shifts up to 6pm on weekdays and work weekends (specific hours will be discussed)

• Public holidays shifts are included

• Must be multilingual

• Prepared to work on a Performance Based Remuneration System

• Love for animals would be preferable

Experience:

• Previous experience dealing with clients in a sales capacity

• Exposure to sales and/or client care is essential for both system knowledge and in dealing with clients

Additional Information

Attitudes and Skills:

• Sales oriented

• Attention to detail/quality orientated

• Deadline and results orientated

• Tenacious

• Enthusiastic and passionate about the job and the company

• Effective at planning and organisation

• Work management and teamwork

• Problem solving

• Adaptability

• Integrity

• Tolerance for stress

• Interpersonal and communication skills

• Selling skills

• Negotiations

• Keyboard skills

• Administration skills

• Influential

• Practical learning

• Excellent telephone etiquette and communication skills

• Sales structure

• Principles of client service

• Computer literacy product

• Systems knowledge and/or potential to acquire such knowledge within a short space of time

Knowledge:

• Principles of sales

• The workings of a call centre

• Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time

• At least 6 months call centre experience or exposure is advantageous

Additional Information:

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Recognition, Honesty, Profitability, People Development, Passion and Recognition

• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential

• The successful candidates will be remunerated on a performance based salary system

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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Job Description

Responsibilities

• Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family

• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance

• Responsible to up-sell existing policies 

Skills and Competencies

Attitudes:

• Client service oriented

• Attention to detail/Quality oriented

• Resilience

• Deadline and results oriented/Work standards

• Initiative

• Enthusiastic and passionate about the job and the company

• Effective at planning and organisation/Work management

• Teamwork/Collaboration

• Judgment/Problem solving

• Adaptability

• Integrity

• Tolerance for stress

Skills: 

• Selling skills

• Interpersonal and communication skills

• Negotiations

• Keyboard skills

• Administration skills

• Influencing

• Practical learning

Qualifications

Qualifications

• Minimum Matric qualification or equivalent qualification

• FAIS accreditation is essential

• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

 Experience 

• Extensive Sales and Customer service experience is essential

• Previous call centre experience - preferably in a client centric or sales environment

• Previous call centre experience – preferably in a retention environment

Additional Information

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

We are looking for ambitious, highly motivated and driven Customer Service enthusiasts