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OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Responsibilities
Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance
Responsible to up-sell existing policies
Skills and Competencies
Attitudes:
Client service oriented
Attention to detail/Quality oriented
Resilience
Deadline and results oriented/Work standards
Initiative
Enthusiastic and passionate about the job and the company
Effective at planning and organisation/Work management
Teamwork/Collaboration
Judgment/Problem solving
Adaptability
Integrity
Tolerance for stress
Skills:
Selling skills
Interpersonal and communication skills
Negotiations
Keyboard skills
Administration skills
Influencing
Practical learning
Qualifications
Qualifications
Minimum Matric qualification or equivalent qualification
FAIS accreditation is essential
Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced
Experience
Extensive Sales and Customer service experience is essential
Previous call centre experience - preferably in a client centric or sales environment
Previous call centre experience – preferably in a retention environment
Additional Information
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
We are looking for ambitious, highly motivated and driven Customer Service enthusiasts
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