Assistant Director: Presidential Hotline at Department of Planning, Monitoring and Evaluation (DPME)

REQUIREMENTS :

• An appropriate 3-year tertiary qualification (\NQF 6\) in the area of National Diploma / Degree in Public Administration/ Communications, Developmental Studies/ Humanities/ Data Analytics or related fields with at least 3 years’ relevant experience in Experience in the Monitoring and Evaluation, data analytics, project management environment and/or administrative experience and/or Customer care. A good understanding of government policies, M&E and logging of cases.
• Competencies/Skills: The ideal candidate should possess well developed report writing skills, research methodology and analytical skills, sound knowledge of the Microsoft Office suite (including Excel and Power Point) should produce good quality work, be reliable and take initiative. Should have good interpersonal relations and communication skills, should be flexible and have the ability to work with a team Personal attribute: The incumbent must be assertive and self-driven, client orientated, customer focused, solution orientated and able to work under stressful situations and the ability to maintain high levels of confidentiality. 

DUTIES :

• The successful candidate will be responsible to support Presidential Hotline Directorate in ensuring good quality logging of cases, effective monitoring and support to departments and provinces and support the research, knowledge management and communications functions. Management of case logging and tracking function. Manage and track complaints referred to national departments and provinces (Stakeholders). Manage research & knowledge management and communications. Project and administration support.