Platform and Digital Enablement Consultant E at FNB South Africa

Role Purpose

To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilization of self-service and online platform based banking options

Responsibilities

• Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience
• Demonstrate teamwork as a valued team player
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
• Address customer needs in order to meet or exceed customer expectations
• Build and maintain stakeholder relationships
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
• Act responsibly with work related resources to contribute to cost containment
• Maintain Self Service Devices to ensure optimal availability to customers
• Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team.

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualifications and Experience

• Minimum Qualification - NQF 4 Qualification
• Experience - 1 to 3 years’ experience in a sales and customer interaction role preferably within a financial services industry
• Additional Knowledge-Technical knowledge in the usage of devices (laptops, smart phones, tablets)
• Person must not be an unrehabilitated insolven