Platform Operations Manager at Liberty Group South Africa

Purpose

• To plan, manage and monitor the implementation of operations related activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Develop and implement approved business plans and initiatives in order to grow the business.
• Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
• Monitor operations for accuracy and efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Assist in the timeous identification and solving of operational problems for a team being managed.
• Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.