Platform Specialist-5 (East London) at FNB South Africa

Job Description

• To provide subject matter expertise to clients on all the functionality within online banking platform.
• To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales and Service Eastern Cape, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.
• Manage portfolio of clients for the segment related to platform requirements.
• Provide ongoing consultation with clients, from a relationship management point of view (client retention).
• Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets.
• Onboard new clients onto platform.
• Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within
• online banking.
• Execute projects and campaigns within agreed scope (e.g. sell/promote simple payments to clients).
• Ensure the correct compliance and legal documents are in place and kept on record within area of responsibility.
• Ensure continuous update of client information on relevant systems.
• Extract and analyse relevant reports to manage portfolio.
• Ensure continuous improvement and enhancements to products and processes.
• Prepare and present product presentations to clients as and when required.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support.
• Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or
• product offerings and building relationships.
• Ensure full understanding of client needs to deliver a quality service.
• Ensure client service solutions are aligned to the business operational plan, Organisational values and service standards.
• Communicate how client service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them
• informed of products and service options.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years Commercial Banking experience in a similar role
• Finance related qualification (NQF level 6, 7 etc.)
• Have experience in dealing with customers 
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric