Current Opening at FNB South Africa

Job Description
Hello Future Customer Marketing Lead

• FNB Retail Marketing is looking for a dynamic and highly skilled Customer Marketing Lead to join their team and lead the Integrated Financial Services (IFS) portfolio. The successful applicant will be required to provide strategic partnership to Sub-segment Business Unit EXCO, other relevant Business Unit EXCOs and Segment Marketing EXCO by assessing business needs, offering marketing solutions, advising and directing the input into the development of overall segment marketing plans and leading programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement)

Are you someone who can: 

• Design, develop and execute an integrated financial services marketing strategy to maximize growth across business areas.
• Align stakeholders to common vision and provide strategic leadership on building value propositions with end customer and customer touchpoints in mind as appropriate.
• Craft internal definitions of integrated financial services for marketing enablement and aligned to voice of customer insights.
• Develop integrated frameworks, guidelines and optimization plans to enable outcomes across customer sub-segments, product houses, tools & enablers, and distribution touchpoints.
• Develop customer segment integrated advice marketing frameworks.
• Define effective touchpoints for business and marketing enablement outcomes across customer sub-segments.
• Commission and/or interpret data, analytics and research to craft short, medium, and long term integrated financial services plans.
• Develop operational processes and cadence across the relevant business value chains to build integrated customer approaches and articulation.
• Use data to inform tactical shifts in marketing and customer journey positioning in relation to business and customer outcomes targeted.
• Effectively manage and deploy limited budget towards business goals.
• Develop IFS playbooks to practically support business units across the value chain.
• Shift marketing process to work item and on-platform methodology to unlock efficiency and impact for customer marketing and experience.
• Engage and enable Pillar Marketing Leads with positioning and messaging hierarchy that ladders up to IFS and deploys over 1-3 years.
• Build marketing NPV / ROI models to assess and communicate marketing impact as well as inform decision making.
• Build, socialize and deploy marketing performance dashboards in relation to key areas of segment strategic levers.
• Use data to demonstrate empirical shifts in customer outcomes through integrated financial services.
• Define workstreams and target audiences internally and externally for thought leadership in this area.
• Commission and package customer stories for demonstration and influence marketing builds across owned platforms.
• Drive synergy and collaboration across diverse areas in the value chain.
• Play a pivotal role in the leadership team, with business peers, and with reporting line teams.
• Influence and align strategic intent and delivery to add value for customers and shareholders. Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships. 
• Ensure that the customer is at the center of the business philosophy, operations and ideas.

You will be an ideal candidate if you have: 

• Must have Post grad related qualification
• Must have at least 15 years of experience working in a Financial Industry, with at least 8 years in management or senior strategic roles
• Marketing and/or customer strategy experience

You will have access to: 

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Adaptable, curious and willing to learn
• Passionate in providing insights
• Thrive in a collaborative environment
   

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Job Description
Hello Future IT Support Technician

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Are you someone who has experience in:
• To perform onsite hardware software and peripheral updates and repairs in our organisation.
• Video conference experience and desktop support expereince

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

We can be a match if:

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player
   

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.
   

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.
   

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Job Description
Hello Customer Value Proposition Manager

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB Private Core Banking you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Design and implement new or cutting-edge systems, solutions and processes and initiate innovations and changes aligned to business strategy
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
• Develop tactical plans to drive revenue growth

You will be an ideal candidate if you:

• Must have at least 2 of years of experience in a Managerial position(Product supporting role)
• Must have relevant Diploma or Degree
• Must have managed project role out
• Must have strategic abilities.
• Must be analytical, data mining and quantitative analysis
• Stakeholder management
• Credit knowledge
• Financial acumen
• Partnership management

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
   

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Job Description
Hello Future Java Developer

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

Tech Stack:

• Java 8
• Maven
• Springboot
• Apache Camel
• Apache Kafka
• Docker
• Microsoft SQL Server
• CI/CD
• GIT
   

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Job Description

• To lead and deliver sustainable business performance for the banks merchant services business. The role holder will be required to align with the overall business model and strategy; collaborating towards organisation wide strategy formulation and enabling integration, change and adoption.
• Ensure that the business strategy is adequately budgeted for through the development and implementation of a fit for purpose budget.
• Define and create the long term strategic direction and broad strategic frameworks to deliver shareholder value.
• Develop the vision and framework which will enable financial structures and operating models in future to enable sustainable growth in 10 years in the future.
• Balance short term growth of business with long term sustainability of the Group.
• Considers global, African and South African economic and political impact on future business decision-making.
• Identify shareholder perception of value and ensure models to achieve this through strategic and operational business planning.
• Strategically influence the development of products and services that meet or exceed customer needs and expectations; creating shareholder value.
• Set the customer service strategy and culture for the organisation.
• Establish and model the customer service culture.
• Influence and provide direction that leads to the sustainability of a culture that builds positive relationships and encourages customer feedback.
• Promote and oversee the strategic relationships between internal resources and key external entities.
• Lead and drive the development of products and services that meet or exceed customer needs and expectations.
• Define and drive the short to long term customer acquisition strategy, anticipating new business opportunities across the industry.
• Define the client retention strategy to ensure that the business is customer's preferred financial services provider.
• Strategically influence organisational wide development, implementation and adherence to triple bottom line corporate governance and King principles.
• Strategically influence the development and implementation of effective corporate governance in relation to external socio-economic requirements.
• Drive innovation that considers total organisational transformation to stay competitive.
• Consume and apply data insights and knowledge to remain strategically responsive and competitive.
• Identify and keep up to date on key national and international policies and economic, political, and social trends that affect the organisation.
• Formulate effective strategies consistent with the business and competitive strategy of the organisation in a global economy.
• Anticipate potential threats or opportunities.
• Communicate a meaningful strategic context that articulates organisational purpose, vision and philosophy in support of overall strategic objectives.
• Proactively identify critical problems, determine impact on the long-term intent of the organisation and develop strategies to direct the future.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived.
• Define and create a long-term human capability strategic framework to enable sustainable business performance.
• Develop an employment equity plan that is aligned to the business's employment equity targets and strategy.
• Develop an inclusive culture that upholds the brand's transformation guiding principles.

Qualification

• Minimum qualification: Post graduate qualification or honours level qualification
• Preferred qualification: MBA or relevant Masters level qualification

Experience

• 10 years' experience in a similar environment, of which 5 years ideally at executive level
• Acquiring knolwedge/experience with solid understanding of the South African and Global payments landscape
   

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Hello future Banking Advisor (RMB)
• Welcome to the home of the changeable.  We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance, Economics or Accounting
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment - Banking.
• A person must not be unrehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Entrepreneurial environment
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
   

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Job Description

• To provide subject matter expertise to clients on all the functionality within online banking platform.
• To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales and Service Eastern Cape, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.
• Manage portfolio of clients for the segment related to platform requirements.
• Provide ongoing consultation with clients, from a relationship management point of view (client retention).
• Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets.
• Onboard new clients onto platform.
• Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within
• online banking.
• Execute projects and campaigns within agreed scope (e.g. sell/promote simple payments to clients).
• Ensure the correct compliance and legal documents are in place and kept on record within area of responsibility.
• Ensure continuous update of client information on relevant systems.
• Extract and analyse relevant reports to manage portfolio.
• Ensure continuous improvement and enhancements to products and processes.
• Prepare and present product presentations to clients as and when required.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support.
• Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or
• product offerings and building relationships.
• Ensure full understanding of client needs to deliver a quality service.
• Ensure client service solutions are aligned to the business operational plan, Organisational values and service standards.
• Communicate how client service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them
• informed of products and service options.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years Commercial Banking experience in a similar role
• Finance related qualification (NQF level 6, 7 etc.)
• Have experience in dealing with customers 
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

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Job Description

• To provide an efficient and professional service to all international inbound and outbound travelers through the sales, service and delivery of International Banking travel products and services. Offer value added solutions whilst adhering to policy and procedures.
• Manage teller’s differences / exchange losses.
• Address customer needs in order to meet or exceed customer expectations.
• Identify cross-selling opportunities and generate leads through business identification opportunities and the successful conclusion of these.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Control of foreign notes and travellers cheque’s.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.