Porter | Guest Services at Belmond Mount Nelson Hotel

Description
Guest Services

• Often the first hello and the last farewell, our Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Porter to join the team.

Main Duties & Responsibilities

• Ensure the department meets the required Leading Quality Assurance standards.
• To conduct all duties in accordance with hotel standards.
• Be knowledgeable on all hotel services, hours of operation, key personnel, hotel policies, etc. in order to assist guests with queries.
• Keep management well informed of any guest’s concerns and complaints, and action taken.
• Maintain a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• Assist with valet parking.
• Ensure that all bags are properly tagged and get to the guest room timeously.
• Deliver messages and communication for guests timeously.
• Ensure you follow the hotel standards to have guest’s luggage in the guest rooms as soon as possible.
• Assist with other departmental and hotel duties as assigned by Management occasionally or on a daily basis.
• Maintain all Front of House areas in an orderly manner – general upkeep of the work area, which includes back of house store room, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.)
• Maintain and upkeep of departmental equipment – trolleys, umbrellas etc which includes polishing of trolleys.
• Assist with collecting/purchasing guest requests for items that may need to be purchased off site.
• Assist with rooming of guests as and when required.
• Assist Front Office with the welcome drinks (serving and replenishing).

Requirements

• Previous hospitality background advantageous.
• Team orientated.
• Strong organisational skills and the ability to multi-task.
• A decent degree of physical strength is required in order to carry luggage, as is an interest in helping people and providing excellent service at all times.
• Valid drivers/PDP licence

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Free car parking provided
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events