Porter (Mmabatho Palms) at Peermont Global

Job Purpose

Ensure that all guests are welcomed into the hotel.  To ensure that guests are assisted with their luggage.  To ensure that all policies and procedures are adhered to at all times.

Qualifications

Grade 12

Minimum Requirements

• Must have worked in a hotel or in the hospitality industry

Main Resposibilites

• To inform guest about facilities in room and how to operate facilities in room. 
• To take care of guest luggage when in storage. 
• To provide guest with information when required.
• Protect the interests of The Hotel including confidentiality requirements of both the guests and hotel information
• Load and store guest luggage according to the Occupational Safety and Health Act and company procedures
• Utilize agreed Porters / Doorman hotel systems and procedures
• Arrival and departure of guests including groups
• Provide customers with appropriate information in line with their requests
• Address complaints in a discreet and professional manner and refer to Duty Managers
• Articulate requests from guests in such a way it is relevant and accurate
• Maintain a professional appearance in keeping with the image of Emperors Palace and the Hotel
• Maintain a safe and secure environment for guests and staff as per procedures and standards