Portfolio Manager: Collection at Caterpillar Inc.

Job Purpose:

Manage all aspects of receivable portfolio liquidation for assigned area, as well as the collection efforts and is accountable for the timely and proper liquidation of repossessed collateral with minimum losses.  Affect the collection of deficiencies and supervise the Customer Services Department staff.

Duties and Responsibilities will include, but not be limited to:

• Approves account modifications and executes documents within authority. 
• Ensures the overall quality of accounting inputs and resulting adjustments.
• Oversees the successful liquidation of the legal portfolio and coordinates these efforts with legal counsel.
• Manages customer service efforts as they relate to customer requests, staffing, and corporate support. 
• Ensures the quality of customer service.
• Directs the preparation of the past due report. 
• Approves additions, deletions, and modifications to Potential Credit Loss Report. 
• Forecasts delinquency and losses and analyzes trends for use by management.         
• Maintains goodwill while administering the company's policies and procedures through dealings with customers, dealers, and other Caterpillar Financial Services Corporation (CFSC) Offices.
• Manages and trains Customer Services staff as it relates to the job duties. 
• Initiates new procedures and recommends new policies as work conditions change.
• Participates in accomplishment of continuous improvement objectives for the department.  Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.  Participates in the identification of problem areas and development of resolutions to address them.
• Understands the Equal Opportunity and Harassment policies of the company, applies them in all aspects of management and maintains an environment, which is consistent with these policies.

Job Requirements:

• A completed qualification in credit management, or similar qualification.
• A minimum of 6 years’ experience in commercial collections and financial marketing at the retail and wholesale levels. 
• Demonstrated knowledge of finance/leasing products, policies, and procedures.
• Knowledge of caterpillar products, their applications, and their markets.
• Demonstrated knowledge of commercial law, including bankruptcy.
• Demonstrated knowledge of lease accounting practices.
• Demonstrated knowledge of the subsidiary’s credit and documentation procedures, processes, and operations.
• Demonstrated ability to apply problem solving and decision-making skills.
• Demonstrated knowledge or and the ability to apply math computation skills used for financial modeling and forecasting techniques.
• Ability to speak, read and comprehend languages other than one’s native language may be essential.
• Demonstrated ability to analyze the financial status of customers.
• Ability to provide an atmosphere of teamwork and cooperation with fellow employees to accomplish given tasks.
• Ability to apply managerial and leadership skills to develop and motivate personnel.
• Ability to define finance/lease markets and make recommendations.
• Ability and willingness to travel.