Portfolio Manager Digital Retail at Vodacom

Role Purpose

The Online and Self Service team are part of the wider customer and channel management department whose role is to define and optimise the customer experience and channel performance across all touch points, including retail and distribution. The role will be visionary and transformational and lead the change required to transform Vodacom into a fully digital retailer..

Your responsibilities will include:

• Works across channels to promote and support digital products and services (e.g. My Vodafone App) in line with Vodafone’s digital strategy;
• Oversees lifecycle of the specific product/channel and its features in order to develop and maintain them.
• Propose digital first solutions by knowing the relevant products, solutions, features and their customer benefits, and applying this knowledge to segment-specific customer insights via specific propositions;
• Understands key tools and technologies and supports the team by formulating hypotheses and developing insights to effectively resolve customer issues and enable personalisation;
• Understands and leverages digital channels and technologies (e.g. iOS, Android, HTML, AI, Cloud, ML etc.) that change the environment.
• Experiments with new technologies and services and explores digital opportunities to boost digital sales and engagement, (e.g. Vodafone Stories, Gamification, Member gets member, Insider etc).

The ideal candidate for this role will have:

• Minimum of a Bachelor’s Degree in business or information systems areas (essential)
• 8 years’ relevant experience in the telecommunications industry (essential)
• Experience within retail (preferable)
• Product Development skills (essential)

Core competencies, knowledge and experience: 

• Product & Proposition Strategy & Design
• Understanding Customers & Developing Insight
• Digital Marketing Data & Identity
• Digital Tools & Technologies
• Digital Advocacy

Closing date for applications: 04 November 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.