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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
Our Client Value Management: Strategy and Commercialisation Business Unit within Retail and Business Banking is looking for a seasoned professional to join our team. In this role you will be required to ensure initiative and project alignment with CVM, RBB and the greater Nedbank,You will be responsible for ensuring roadmaps are understood and CVM impact or enablement required is understood, prioritised and planned for so as to ensure a smooth pipeline into the execution process. we also need to ensure that issues that impact CVM and wider RBB are communicated and resolved.
Job Responsibilities
Build and maintain effective working relationships.
Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement.
Ensure clients' expectations are met to the required standards.
Audit staff performance in line with client and operational standards.
Ensure efficient work ethic and achievement of Business Unit strategies and goals.
Draft and present monthly business reports to stakeholders.
Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators.
Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Develop and implement action plans to address issues raised in culture surveys.
Create a client service culture. Support implementation of business optimization improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Identify and drive development and implementation of solutions.
Conduct on-the-job training, counselling and coaching.
Identify staff performance gaps from assessment evaluations and analyze performance data.
Adhere to the terms and conditions of employment.
Ensure service level agreements are achieved and maintained.
Maintain and update QA policies and procedures.
Enhance policies and procedures by reviewing and recommending submissions to the business.
Support decision making by gathering and analyzing information from different sources.
Minimum Experience Level
4-6 years in banking, proven record in facilitation, particularly Innovation and Idea generation.
Strong project management skills to create, track and ultimate manage impacts and dependencies
Excellent project management/scrum master skills to drive delivery objectives at a Portfolio level.
Must have experience and used to engaging with Executive and Operational teams
Scaled Agile Framework, Workshop and Innovation Facilitation, Systems, Powerpoint, Business Analysis
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Type of Exposure
Built a high performance culture
Built and maintained stakeholder relationships
Client and Relationship Results
Delivered compliance risk management programmes and advice
Designed Workforce Planning Solutions
Developed and Implemented Communications Strategy
Improved Processes and Culture
Manage internal process
Managed Transformation & Innovation
Managed Relationships
Managed budget
Supported Transformation, Change and continued Improvement
Technical / Professional Knowledge
Communication Strategies
Diversity management
Employee training/development
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Stakeholder management
Strategic planning
Management information and reporting principles, tools and mechanisms
Client Service Management
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