Job Opportunities at Tracker Connect (Pty) Ltd

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional 

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 10. Matric will be advantageous
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking 

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Job description

• Provide telephonic service existing clients.
• Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
• Liaise with internal / external clients, branches, consultants, as well as fitment departments
• Capture, maintain and update customer and vehicle details
• Communicate with the Cancellation department when receiving cancellation request from the clients
• General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
• Provide feedback to the internal and external customers
• Creating, allocate and follow up on service requests
• Handle internal and external complaints on Telephonically and emails
• Any other related tasks or duties assigned by the Supervisor / Line Manager
• Adherence/Comply to schedules as determined on the Telephony system.

Minimum requirements

•  Must have Matric / Grade 12 
• Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication
• Excellent Communication (verbal and written) skills
• Ability to take ownership of tasks and queries
• Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
• Attention to detail
• 1-year previous call centre experience
• Initiative
• Teamwork
• Problem solving
• Results driven
• Customer centric

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KEY DUTIES AND RESPONSIBILITES:

• Comparisons on billing data to ensure all updates are correctly processed and interfaced.
• Ensure all errors and discrepancies are corrected.
• Manage the daily interface list, including investigations and correction of errors.
• Logging of requests for technical interventions and enhancements.
• Testing of system changes that are made.
• Ad hoc inventory and revenue projects and reporting.
• Pricing maintenance.
• Accurate and timely preparation and processing of month-end files, journals and reconciliations.

Minimum requirements

• Degree in Accounting
• Excellent Excel and MS Access proficiency
• Ability to work with big data
• Minimum 5 years’ experience in an annuity / subscription billing environment
• Outstanding analytical skills
• Excellent attention to detail
• Excellent numeric and problem solving skills
• Strong communication skills
• Results Orientation
• Deadline Driven
• Initiative
• Time management
• Ability to work under pressure 

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Job description

• Map out driving routes ahead of time to determine the most expedient trip.
• Pick up clients from the place and at the time they’ve requested.
• Adjust the route to avoid heavy traffic or road constructions, as needed.
• Ensure the car are always clean.
• Deliver goods between the Gauteng branches of Tracker Connect
• Run the shuttle for the staff.
• Schedule regular car service appointments and report any issues.
• Book car wash to maintain interior and exterior cleanliness of the car.

Minimum requirements

• Matric
• 5 years proven experience as a Driver.
• A valid driver’s license Code 8 (EB or B) and PrDP code G and P
• A clean driving record – no traffic violations
• Familiarity with GPS devices
• Knowledge of area roads and neighbourhood 

Competencies required:

• Strong business acumen
• Passion for people - customer service & sales
• The ability to influence the team
• Strong leadership skills
• High degree of emotional intelligence
• Professional
• Flexible
• Assertive