Portfolio Sales Professional -Mobile Mining - Midrand at Siemens

Role Headline

• To ensure profitable growth within Innomotics, Mobile Mining business.

Responsibilities of the Role

• Provide information via CRM for forecasts and planning.
• Prepare and negotiate proposals in cooperation with other involved professionals and management
• May act as point of contact in commercial matters
• Complete sales and revenue related key reporting
• Contribute to the development of an After Sales Service that is focused on OEM
• Contribute to the development of and effective and efficient processes with Repair Partners 
• Achieving high levels of customer satisfaction through highly responsive and professional service
• Manage relationship with internal business partners and factories
• Ensuring Spares availability and issuing of spares to Service Providers
• Managing spares supply chain with internal and external suppliers
• Responsible for stock management and forecasting

Develop Customer Base

• Ensure direct relationships between Siemens and key OEM’s and End Users
• Customer Development Plan figures are captured annually and monitored quarterly
• OEM and Partner base developed in line with target setting agreements
• Relationship building and networking meets departmental and customer requirements (customer support etc.)
• Ensure that the Siemens organization has visibility of the network of key contacts and relationships between each OEM or Partner and its major end customers

Customer Support

• Management of client queries and quotation requests as per departmental SOP and SLA
• Resolution of queries and offer preparation time meets OEM and Partner’s expectations, within business parameters and agreed KPI’s

Reporting

• Siemens CRM system is updated/managed with EPCM, OEM and Partner information, projects and market opportunities as per departmental requirements
• All customer visits are recorded in weekly sales report
• Ongoing report back of activities of local competitors
• Reports are timeous, complete and accurate

Administration

• Completes relevant documentation (budgets, forecasts, quotation reports, visit reports, handovers) as per departmental requirements
• Ongoing follow up on orders and receivables.
• Adherence to company processes (LOA, Signatures etc.)

Qualifications and Experience

• Relevant tertiary Degree or Diploma, preferably an Engineering qualification or similar
• Technical proficiency in a customer service environment
• Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks
• Understand Siemens policies and processes in order to provide a specific service to the business – (Advantageous)

Attributes and Skills

• Demonstrate understanding of “value-added” to the EPCM, OEM and Partner
• Uses consultative selling techniques to maintain EPCM, OEM and Repair Partner relationships.