Post Office Clerk at Ackermans

Key Responsibilities:

• Collecting, sorting and distributing post and parcels to and from Head Office, Regional office and Stores

Act as liaison to internal and external customers:

• Open communication channels with all courier companies
• Liaising external customers including sending parcels overseas
• Communicating to business due and delivery dates

Administration services:

• Provide laminating, binding and copying services to support centre departments
• Shredding of all confidential and sensitive documentation
• Respond and resolve customer queries
• Request accurate quotations
• Ensure all cost allocations for different departments are done for month-end journals

Customer Services:

• Assist customers with post/ parcel related queries and provide resolutions

What We’re Looking For:

Knowledge & Expertise:

• Knowledge of mail management systems including the receiving and distribution of mail
• Monitoring and tracking of parcels
• Month end reporting
• Processing of invoices / as well as cross border invoices
• Printing of labels for parcels
• Data capturing of courier parcels

Skills & Competencies:

• Computer skills (Outlook and Excel)
• Organisational and time management skills.
• Good written and verbal communications skills in the official company language.
• Attention to detail.
• Ability to work under pressure
• Accuracy.
• Customer service orientated.
• Time management
• Basic math skills
• A calm and professional demeanor.
• Flexible and the ability to adapt to changing circumstances.
• Good active listening skills
• Self-sufficient with the ability to use own initiative

Qualifications & Experience:

Essential:

• Grade 12 (Matric)
• 1 year experience within a Post Office environment.