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Job Advert Summary    

This role is responsible to provide support to the PPS Foundation team on day-to-day deliverables and assist with variety of administrative duties, planning tasks and maintain stakeholder relationships.

Minimum Requirements    

Education:

• Matric
• Relevant tertiary qualification/BDegree

Experience :

• 6 months to 12 months experience in administration.

Knowledge and Skills:

• Basic Accounting
• Attention to detail and high level of accuracy.
• Analytical and problem-solving ability.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Proactive and able to use initiative.
• Able to work in a team environment.
• Deadline orientation.
• MS Office – Outlook, Excel and Word

Duties and Responsibilities    

Key Responsibilities:

• Provide administrative support on the PPS Foundation, Bursary, University Support and Work readiness programmes.
• Provide client services to all stakeholders.
• Handle all client queries and/or complaints (telephonic /written /social media) and resolve issues to completion in a timely manner.
• Applying technical knowledge and understanding to secure an end-to-end finalization of requests.
• Working across organizational boundaries to obtain outstanding information and clarify instructions received to improve stakeholder experience.
• Evaluate problems regarding service issues and inquiries to determine their importance and urgency.
• Performing investigations where necessary to facilitate problem resolution timeously.
• Responsible for ensuring service excellence to all stakeholders remains within best business practices and standards.
• Responsible for managing reputational risk ensuring compliance with regulatory requirements, procedures, service standards, and complaints.
• Remain updated and informed on legislative and industry changes.
• Responding to all inquiries in a professional and timely manner.
• Assist Management and Support Team..
• Maintain Product Expertise.